Indiana University Health · 12 hours ago
Specialist-Information Services Intermediate
Carmel, IN
Full-time
Onsite
Entry, Mid Level
2+ years expIndiana University Health is seeking individuals to join their Informatics & Information Services leadership team as a Specialist-Information Services Intermediate. The role involves providing first-level computer support, monitoring network performance, and managing problem resolution to ensure quality service delivery.
EducationHealth CareHospital
Responsibilities
Provides first-level computer support over the phone for problem management and resolution as well as requests for IS service delivery
Assesses each customer request and either resolves the requests or forwards them on to the appropriate IS support representative
Monitors performance of the production network, systems and infrastructure. Identifies and manages problems and isolates root causes
Monitors applications, databases, systems and infrastructure components ensure Service Level Agreements are met
Identifies trends leading to problems and proactively takes action to initiate immediate problem management activities
Provides problem and event coordination, notification, escalation and resolution within the IT infrastructure
Assists with systems operation, monitoring initializations, and backups, job scheduling and other assigned tasks
Provides assistance and guidance to other Team Members
Qualification
Required
A+ Certification required
High School Diploma required
2-4 years experience in Service Desk required
Understands basic concepts of Information Services
Previous Phone support experience required
Requires the ability to work any shift or day as needed by management
Preferred
Bachelor's preferred
Recommends experience working in a Network Operations Center
Company
Indiana University Health
Indiana University Health is an academic medical center and comprehensive healthcare system. It is a sub-organization of Indiana University Bloomington.
10001+ employees
H1B Sponsorship
Indiana University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (140)
2024 (25)
2023 (15)
2022 (23)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1.19MKey Investors
Ball Brothers FoundationHealth Resources and Services Administration
2024-11-02Grant· $0.01M
2023-07-21Grant· $1.17M
Leadership Team
Jennifer Alvey
Senior Vice President and Chief Financial Officer
Kelly Whitaker
Program Manager (Supporting SVP/CFO)
Recent News
Inside INdiana Business
2025-12-18
Inside INdiana Business
2025-10-09
2025-09-22
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