Amazon · 11 hours ago
Senior Customer Success Manager, Amazon Vendor Services
Seattle, Washington, USA
Full-time
Onsite
Mid, Senior Level
$83K/yr - $140K/yr
4+ years expAmazon is a leading e-commerce platform seeking a Senior Customer Success Manager to drive transformational growth for Fortune 500 retail brands on its marketplace. This role focuses on creating vendor strategies, optimizing performance, and enhancing customer experiences through data-driven decision making and strategic partnership management.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
Analyze data trends to identify opportunities and provide actionable recommendations
Lead promotional planning and execution while ensuring catalog optimization
Build collaborative relationships with internal teams and vendor partners
Manage multiple projects while maintaining high operational standards
Review performance metrics and present recommendations during vendor meetings
Collaborate with cross-functional teams to resolve operational challenges
Guide vendors on utilizing Amazon tools and systems effectively
Participate in strategic planning sessions with category managers
Support continuous improvement initiatives across the organization
Qualification
Required
Bachelor's degree or equivalent
4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
Data analysis experience including manipulating large datasets from complex systems and interpreting results
Proficient in Microsoft Excel
Experience in relationship management
Demonstrated ability to work effectively in fast-paced environments
Excellent professional written and verbal communication skills
Time management
Preferred
Experience implementing process improvements
5+ years of e-commerce or retail industry experience
Professional experience in Buying, Planning or Merchandising
Experience with business intelligence tools (Tableau, Salesforce)
Experience rapidly adapting to change and dealing with ambiguity
Advanced degree, certifications or equivalent experience
Experience working with diverse stakeholders and teams
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase