Hexagon Mining · 4 hours ago
Global Technical Specialist - Resource Optimization
Tucson, AZ
Full-time
Hybrid
Mid Level
3+ years expHexagon Mining is a global leader in digital reality solutions, and they are seeking a Global Technical Specialist for their Resource Optimization Business Unit. This role focuses on empowering technical teams through training, standardization, and innovation, ultimately contributing to the efficiency and effectiveness of mining operations.
Mining
Responsibilities
Training & Upskilling: Plan and execute training programs to enhance the product knowledge and technical capabilities of global Technical Teams, including Support & Services and Customer Success teams. Provide coaching and upskilling initiatives that elevate team performance and ensure consistent service quality
Process & Workflow Standardization: Develop and standardize processes, workflows, procedures, and playbooks to drive consistency and operational efficiency across technical functions. Identify best practices and ensure they are documented and adopted throughout the organization
Tools & Systems Management: Assist in the management and optimization of tools, systems, and platforms used by technical teams. Ensure that these platforms (e.g. knowledge bases, support systems) are utilized effectively to improve team productivity and collaboration
Performance Analytics: Collaborate with senior team members to create and maintain dashboards and analytics tools for performance measurement and enhancement. Track key performance metrics and generate insights to guide decision-making and highlight areas for improvement
Digital Transformation Projects: Support and contribute to digital automation projects and help introduce new digital tools or processes that improve productivity, customer experience, and scalability of technical operations
Enabling Content Creation: Participate in the creation of enablement content that clearly conveys the value and benefits of Hexagon products and solutions. Develop high-quality technical documentation, guides, and training materials to empower customers and internal teams
Strategic Initiative Support: Assist in developing strategic plans that align technical enablement initiatives with company goals and market trends. Provide input on long-term enablement strategies and ensure that technical programs support Hexagon’s business objectives and respond to industry developments
Industry Engagement: Actively represent Hexagon’s technical expertise in the mining industry community. Participate in forums, conferences, and events to showcase technical leadership, stay abreast of industry trends, and bring back insights that inform internal best practices
Tier 2 Technical Support: Provide Tier 2 (advanced) technical support to regional support teams for Hexagon’s products. Assist in resolving complex product issues escalated from regional teams, ensuring prompt and effective solutions to maintain high customer satisfaction
Product Expertise & Collaboration: Serve as a subject matter expert (SME) on Hexagon’s mining software solutions. Apply deep product knowledge to support new product introductions, working closely with Product Management and Product Development teams to share field insights and guide product improvements. Help validate new features, contribute to product launch strategies, and ensure internal teams are prepared to support new offerings
Qualification
Required
Bachelor's degree (or equivalent tertiary qualification) in Mining Engineering, Geology, Computing Sciences or a related technical field
3–5 years of experience in the mining industry or a closely related mining technology field. Hands-on exposure to mining operations, mine planning, or drilling/blasting processes is expected
Demonstrated subject matter expertise in one or more of the following areas: Mining Exploration, Geological Modeling, Mine Planning, Drill & Blast technology, and/or Ore Control. This includes in-depth knowledge of the associated methodologies and software tools used in these domains
Strong computer proficiency and experience with relevant mining software applications, mine planning programs and data analysis tools
Excellent communication skills, both written and verbal, with the ability to clearly articulate technical information to diverse audiences
Preferred
Background in process optimization initiatives or digital transformation projects within a technical or operational team. Experience leading or participating in technology-driven improvements (such as process automation or system implementation projects) is highly valued
Experience in creating technical training materials or user documentation. For example, having developed user guides, tutorials, standard operating procedures, or e-learning content for complex software or technical processes
Company
Hexagon Mining
Hexagon mining is the only global provider of surface and underground smart mining solutions. It is a sub-organization of Hexagon.
501-1000 employees
H1B Sponsorship
Hexagon Mining has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Hélio Samora
President
Company data provided by crunchbase