TTM Technologies · 17 hours ago
IT Client Services
Farmingdale, NY
Full-time
Onsite
Mid, Senior Level
$55K/yr - $88K/yr
5+ years expTTM Technologies, Inc. is a leading global manufacturer of technology products, including printed circuit boards. The IT Site Technician serves as the primary IT resource for TTM sites, providing technical support and ensuring compliance with corporate IT standards and regulatory requirements.
Electrical & Electronic Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Support day-to-day IT operations and activities at the Syracuse site, ensuring system stability, service availability, and user satisfaction
Provide Level 1 and Level 2 technical support for end-user workstation problems, software applications, and IT systems
Identify, evaluate, troubleshoot, and resolve technical issues affecting site operations and productivity
Perform system maintenance, updates, and preventive maintenance activities
Monitor IT infrastructure and services to proactively identify and address potential issues
Support after-hours and emergency IT needs as required
Respond to Help Desk calls and service requests from site user base
Resolve Level 1 end-user problems including hardware, software, network, and application issues
Support and train end-users on a wide range of software applications and IT systems
Provide technical guidance and assistance to business users at all levels
Document support activities and solutions in ticketing system
Escalate complex issues to enterprise IT teams or specialized resources as appropriate
Assist in implementing shared IT services, infrastructure systems, and standardized processes at the site
Support deployment of enterprise applications, system upgrades, and technology refresh initiatives
Coordinate site-level aspects of enterprise IT projects and implementations
Ensure local IT systems integrate properly with enterprise infrastructure
Support migration activities and technology transitions
Act as primary liaison between Syracuse site and centralized enterprise IT organizations
Communicate local site needs, requirements, and priorities to enterprise IT leadership
Translate enterprise IT initiatives and standards into site-level implementation plans
Facilitate collaboration between site business users and IT service delivery teams
Partner with site business leaders to understand technology needs and operational challenges
Work with IT partners across the organization to recommend solutions that improve site efficiency and effectiveness
Build and maintain strong relationships with local management, business users, and IT stakeholders
Serve as trusted advisor on IT matters for site leadership
Communicate IT changes, updates, and initiatives to site user community
Support IT compliance activities including audits, risk assessments, user access reviews, and security controls
Ensure adherence to regulatory and industry standards including: - NIST 800-171 (Controlled Unclassified Information protection) - NIST 800-53 (Security and Privacy Controls) - ITAR (International Traffic in Arms Regulations) - SOX (Sarbanes-Oxley Act) - Other applicable cybersecurity frameworks and defense industry requirements
Comply with TTM Export Control Policies and Procedures and all applicable export laws
Identify ITAR-controlled products on manufacturing floor and restrict access to US Citizens and US Permanent Residents only
Recognize foreign person visitors by badge differentiation and understand access restrictions
Follow authorization procedures for foreign visitor access (Visitor Authorization Letter - VAL)
Understand and comply with export and ITAR requirements for international shipments
Manage vendor approvals for ITAR-related manufacturing and services
Support cybersecurity controls and security monitoring activities
Participate in security awareness and compliance training
Assist with IT audit preparation, documentation, and response
Participate in risk assessments and vulnerability management activities
Document compliance activities and maintain audit trails
Maintain IT service standards and service level agreements (SLAs)
Monitor and report on IT service quality and performance metrics
Identify opportunities to improve service delivery and user experience
Support implementation of IT best practices and ITIL-aligned processes
Assist with IT procurement activities and equipment ordering for site needs
Support asset management and inventory tracking
Coordinate equipment delivery, installation, and deployment
Assist with IT documentation including procedures, system configurations, and technical standards
Maintain accurate records of IT assets, configurations, and changes
Create and update knowledge base articles and user guides
Document compliance activities, audit findings, and remediation actions
Generate and distribute IT reports including service metrics, asset inventory, and compliance status
Support IT planning activities with data analysis and reporting
Track and report on IT projects, initiatives, and key performance indicators
Provide input to IT budget planning and resource allocation
Contribute to site IT planning and technology roadmap development
Identify technology needs and opportunities for improvement
Support business continuity and disaster recovery planning for site IT systems
Participate in IT strategy discussions and planning sessions
Deliver exceptional customer service with professionalism, patience, and dedication
Excel in environment where exceeding customer expectations is the key objective
Demonstrate active, supportive team member attitude with eager, can-do approach
Maintain cooperative working relationships across all organizational levels
Demonstrate sensitivity to and respect for diverse populations
Communicate with team members to learn and share technical skills
Participate in knowledge transfer and best practices sharing
Train end-users on IT systems, applications, and security awareness
Mentor junior IT staff and contribute to team development
Work effectively with site management and direct manager to identify site-impacting IT issues
Collaborate with multiple IT teams, business units, and external partners
Contribute to cross-functional initiatives and projects
Build bridges between site operations and enterprise IT functions
Qualification
Required
Associate's degree in computer science, Information Technology, or related field
5-7 years of relevant IT experience in technical support, IT operations, or systems administration
Strong knowledge of current desktop and laptop operating systems (Windows 10/11, macOS) and hardware
Skilled in network and printing troubleshooting and problem resolution
Ability to quickly learn and adapt to new technologies, processes, and business requirements
Read, understand, and apply complex technical information and documentation
Coordinate third-party vendor interactions for warranty service repair and maintenance
Act as primary liaison between Syracuse site and centralized enterprise IT organizations
Support IT compliance activities including audits, risk assessments, user access reviews, and security controls
Ensure adherence to regulatory and industry standards including: NIST 800-171, NIST 800-53, ITAR, SOX
Maintain IT service standards and service level agreements (SLAs)
Assist with IT documentation including procedures, system configurations, and technical standards
Deliver exceptional customer service with professionalism, patience, and dedication
Participate in training and professional development
Must be U.S. Citizen or U.S. Permanent Resident due to ITAR requirements
Ability to obtain and maintain facility security clearance if required
Background check and security screening required
Preferred
Bachelor's degree
Relevant technical certifications preferred (CompTIA Security+, Network+, A+, ITIL, etc.)
Experience in manufacturing or defense industry environment
Experience serving as liaison between business functions and IT organizations
Demonstrated experience with compliance and regulatory frameworks (NIST, ITAR, SOX)
Experience supporting multi-site or distributed IT operations
Project participation and cross-functional collaboration experience
Linux/Unix basics (helpful)
Experience with enterprise applications (ERP, MES, business-critical systems)
Experience with ITSM/Ticketing systems (ServiceDesk Plus, ServiceNow, or similar)
Experience with endpoint security platforms (SentinelOne, Defender, antivirus)
Experience with multi-factor authentication (MFA) and single sign-on (SSO)
Experience with vulnerability scanning and patch management
Experience with mobile device management (MDM) solutions
Experience with data loss prevention (DLP) tools
Benefits
Medical
Dental
Vision
401k
Flexible spending and health savings accounts
Accident benefits
Life insurance
Disability benefits
Paid vacation & holidays
Company
TTM Technologies
At TTM we are inspiring innovation in everything we do.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Edman
President and CEO
Dan Boehle
Chief Financial Officer
Recent News
2025-09-20
TTM Technologies, Inc.
2025-09-16
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