Spotsylvania Regional Medical Center · 6 hours ago
PBX Operator
Fredericksburg, VA
Full-time
Onsite
New Grad, Entry LevelSpotsylvania Regional Medical Center is part of HCA Healthcare, a leading provider of healthcare services. They are seeking a PBX Operator who will be responsible for managing incoming calls, providing information to callers, and ensuring a smooth communication process within the hospital.
Health CareHealth DiagnosticsMedical
Responsibilities
Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice
Answer multiple incoming telephone lines
Obtains necessary information and transfers calls to correct extensions
Provides information to callers as appropriate
Performs overhead paging
Monitors all alarms located in PBX and notifies appropriate personnel as required
Responds quickly and accurately to disaster and emergency situations as required, remaining calm
Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc
Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment
Assist with maintaining cleanliness, safety and security of the PBX area
Maintains confidentiality, security and integrity of patient and organizational data
Ensures release of information is consistent with all privacy policies
Orients and mentors new staff members
Qualification
Required
High School Diploma or GED
Experience in customer service situations
Ability to fluently speak and understand English
Ability to perform calmly, competently and quickly in emergency situations
Ability to provide superior customer service
Orientation
training on PBX system
10 hours working alongside another PBX operator
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
Spotsylvania Regional Medical Center
Spotsylvania Regional Medical Center offers the advanced diagnostic and treatment technologies for Behavioral Health and Cardiology.
Founded in 2010
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sarah Falade, MBA, CPA
Chief Financial Officer
Company data provided by crunchbase