Director of Service Delivery jobs in United States
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Vultr · 3 hours ago

Director of Service Delivery

positionUnited States
timeFull-time
remoteRemote
seniorityLead/Staff, Director/Executive
money$145K/yr - $160K/yr
date5+ years exp

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. The Director of Service Delivery will ensure the seamless execution of all post-sales service commitments, managing processes and teams to deliver projects on time and aligned with customer expectations.

Artificial Intelligence (AI)Cloud ComputingCloud InfrastructureCloud StorageWeb Hosting
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Work & Life Balance
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H1B Sponsor Likelynote

Responsibilities

Own end-to-end delivery of customer infrastructure deployments across compute, storage, and networking products
Lead cross-functional coordination between Engineering, Operations, and Customer Success to meet contractual delivery timelines and SLAs
Build and standardize project templates, runbooks, and delivery playbooks for repeatable success
Establish measurable KPIs for delivery (on-time delivery %, SLA compliance, customer satisfaction, deployment error rate)
Drive continuous improvement through post-implementation reviews, root-cause analysis, and automation of manual processes
Partner with SRE and Platform Engineering to ensure scalable and resilient deployment pipelines
Serve as executive point of contact for major customer deployments and escalations
Translate customer technical and business requirements into clear internal delivery plans
Ensure proactive communication and transparency during onboarding and implementation phases
Lead a team of Service Delivery Managers, Project Managers, and Implementation Engineers
Define roles, hiring plans, and professional development paths to scale the delivery organization
Instill a culture of accountability, customer focus, and operational rigor
Maintain governance over all active implementation projects and service delivery health metrics
Report performance to executive leadership, identifying risks, dependencies, and mitigations
Align delivery outcomes to company OKRs, revenue milestones, and customer expansion goals

Qualification

Cloud infrastructureService delivery leadershipProject managementCloud architectureNetwork provisioningCompute virtualizationAutomation toolingCustomer engagementCommunicationTeam management

Required

5+ years experience in cloud infrastructure, hosting, or data center operations, with 5+ years in a service delivery leadership role
Proven success leading Service Delivery or Implementation teams at an IaaS, PaaS, or hyperscale cloud provider
Strong understanding of cloud architecture, network provisioning, compute virtualization, and automation tooling (Terraform, Ansible, Kubernetes, etc.)
Deep familiarity with customer onboarding for enterprise and AI infrastructure customers, including capacity and SLA management
Demonstrated ability to manage multimillion-dollar projects with complex interdependencies
Excellent communication skills — able to translate between technical, operational, and executive audiences
Bachelor's degree in Computer Science, Engineering, or related field

Preferred

MBA or PMP certification preferred

Benefits

100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription

Company

Vultr

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Vultr is an AI cloud infrastructure platform offering latest generation NVIDIA GPUs and AMD CPUs and GPUs across 32 worldwide regions
dateFounded in 2014
location
West Palm Beach, Florida, USA
people-size201-500 employees
web-link
https://www.vultr.com

H1B Sponsorship

Vultr has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)

Funding

Current Stage
Growth Stage
Total Funding
$662M
2025-06-23Debt Financing· $329M
2024-12-18Private Equity· $333M
2014-02-20Angel

Leadership Team

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Mike Marinescu
Chief Technology Officer
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