Lexipol · 16 hours ago
Professional Services Specialist-Accreditation
United States
Full-time
Remote
Entry, Mid Level
$34/hr - $35/hr
2+ years expLexipol is dedicated to creating safer communities through innovative content and technology solutions for first responders. The Professional Services Specialist - Accreditation plays a critical role in ensuring client satisfaction by managing project implementations, providing training, and configuring applications to meet client needs.
ConsultingGovernmentPublic SafetyRisk ManagementSoftwareTraining
Responsibilities
Oversee the entire client project implementation process from start to finish, ensuring timely and budget-compliant completion using project management tools
Initiate discussion and provide expert guidance around software configuration decisions in compliance with standard practice guidelines
Provide project leadership and direction in a remote collaborative team environment including the coordination and scheduling of implementation and training meetings with clients
Develop and maintain project management tools for tracking implementation processes
Monitor project execution, escalate issues, and communicate project status to leadership
Create and maintain project plans, including key deliverables, milestones, roles, and responsibilities
Collect and use client feedback to escalate issues and recommend improvements to practices and system changes
Develop effective rapport with the client team to foster trust and support successful implementation
Document all client contact, issues, and resolutions in CRM or Customer Support Desk and run ad hoc reports for analysis
Participate in the development and updating in standard operating procedures for the department
Provide virtual administrator and end-user training sessions conducted in various formats, such as in-person classes, virtual webinars, and one-on-one coaching
Orient clients to the application onboarding site and provide technical support via telephone, video conference, or email
Adapt training to account for individual learning styles, needed accommodations, and company modifications
Monitor training registration, record attendance, and prepare reports on user participation
Evaluate training effectiveness through assessments and user feedback
Maintain current knowledge of applications and participate in testing updates and new releases
Participate in curriculum development, planning, and scheduling, and maintenance of application training resources
Provide post-training support, including follow-up sessions and refresher courses
Maintain records of training sessions, attendance, user progress, and client interactions
Generate reports on training activities, effectiveness, and user satisfaction
Gather and analyze requirements from stakeholders to configure software and service offerings according to their needs on time, to client specifications and with accuracy and efficiency
Set up user roles, permissions, and access controls, and configure system settings, workflows, and integration points
Conduct pre-deployment and post-deployment testing to ensure software functionality and validate successful installation and configuration
Participates in testing software updates and new application releases
Partner with internal resources to resolve or request software changes, customer support, and training assistance to meeting client needs
Qualification
Required
Expertise in the Commission on Accreditation for Law Enforcement (CALEA) and/or State Accreditation Systems like New Jersey State Association of Chiefs of Police (NJSACOP), Pennsylvania Law Enforcement Accreditation Commission (PLEAC) and/or experience with accreditation bodies in Ohio, Texas, or New York is highly desirable
Experience as an Accreditation Manager for a local US police department or Sheriff's department
Experience participating in and successfully completing an entire accreditation cycle for a local US police department or Sheriff's department as Accreditation Manager
Two or more years of local public safety agency with training, administrative functions or related experience
Three to five years of customer service experience
Exceptional project, organization, and time management skills
Ability to learn and apply new technology applications within a reasonable time period
Proficient with Microsoft Office applications (e.g., Word, basic Excel, Outlook, Teams, PowerPoint) and common internet resources
Bachelor's degree in public safety disciplines, business administration, or a relevant field is required with minimum two years' relevant experience; or
Associate degree with minimum four years of commensurate experience in training adults, software training or administrative functions oversight to public safety agencies; or
Minimum eight years' commensurate experience without a degree
Ability to travel for conferences, team meetings, & training. Less than 10% travel
Preferred
Experience as a state accreditation assessor or internal agency accreditation manager
Benefits
401(k) with Company match
Flexible paid time off plan
Company
Lexipol
Lexipol empowers first responders and public servants with mission-critical solutions to best meet community needs safely and responsibly.
201-500 employees
H1B Sponsorship
Lexipol has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-12Acquired
2021-03-30Private Equity
Leadership Team
Bruce Praet
Co-Founder and Director
Manu Mittal
Chief Financial Officer / Chief Administrative Officer (GTCR portfolio Company)
Recent News
2025-10-15
Company data provided by crunchbase