GFL Environmental Inc. · 9 hours ago
Billing Administrator
Westlake, LA
Full-time
Onsite
Entry Level
2+ years expGFL Environmental Inc. is seeking a Billing Administrator to support daily billing system operations and assist the Corporate Call Center. The role involves delivering professional customer service, generating accurate billing, and analyzing revenue trends to ensure customer satisfaction.
Environmental ConsultingGreenTechWaste Management
Responsibilities
Deliver professional customer service to internal and external customers via phone, email, web, or in person
Produce monthly centralized billing and call center metrics, revenue analysis, and reports
Generate accurate billing for residential, temporary, and commercial customers
Identify, track, prevent, and report revenue leakage; implement corrective and preventative actions
Lead the Cycle Level Loading Project to ensure level-loaded billing
Prepare, maintain, and distribute standard and ad-hoc billing reports
Test and audit acquisition data related to customer information and billing
Analyze billing, revenue, and customer trends and issues
Process and analyze invoicing files for Corporate Accounts
Coordinate with branches to communicate reroutes, price increases, and mailers to the Corporate Call Center
Train new staff members
Provide billing support to branches for PC Scales and Tower systems
Serve as escalation support for Corporate Call Center billing and service issues
Ensure PCI compliance for payment processing
Maintain service levels and performance metrics to support total customer satisfaction
Answer incoming calls from multiple branches, following branch-specific procedures (payments, service routing, e-billing enrollment, new services, cancellations)
Provide backup support to the Contract Data Entry group
Maintain a professional, positive attitude and orderly workspace
Ensure compliance with all applicable laws, regulations, and company policies
Perform additional duties as assigned
Qualification
Required
Minimum 2 years of accounting-related experience (billing, collections, IT) or equivalent combination of education and experience
Proficiency with Tower, PC Scale, JD Edwards, and MS Office (Word, Excel, Outlook, Access, Project)
Ability to operate standard office equipment
Proactive, solution-oriented team contributor
Strong leadership, customer service, and communication skills (verbal and written)
Excellent attention to detail, analytical, and reporting skills
Strong organizational and strategic thinking abilities
Ability to work under pressure, meet deadlines, and perform in a fast-paced environment
Ability to sit, stand, walk, reach, use hands, and communicate effectively
Visual requirements include close vision, peripheral vision, and focus adjustment
May be required to work more than 40 hours per week based on operational needs
Preferred
Waste industry experience preferred
Company
GFL Environmental Inc.
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.17B2026-01-13Post Ipo Debt· $1B
2025-11-21Post Ipo Secondary· $749.78M
2024-10-01Post Ipo Debt· $210M
Leadership Team
Greg Yorston
E.V.P. / Strategic Advisor at GFL Environmental
Recent News
Private Capital Journal
2026-01-22
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