NetSuite · 14 hours ago
NetSuite Customer Success Advisor-Software
United States
Full-time
Hybrid
Mid, Senior Level
$98K/yr - $200K/yr
6+ years expNetSuite is a world leader in cloud solutions, and they are seeking a Customer Success Advisor to support the Direct Sales Organization. This role involves providing product, implementation, and industry thought leadership during the sales cycle to ensure successful implementations and maximize Annual Recurring Revenue (ARR).
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Support Sales, SCs, and Delivery resources across a broad range of presales engagements
Articulate SuiteSuccess methodology and position value to prospects and internal teams
Translate customer processes and objectives into accurate scope, estimates, SKUs, and Statements of Work
Deliver tailored solution presentations and value propositions to executive and operational stakeholders
Manage objections, scope alignment, risks, and deal handoffs
Maintain accurate documentation throughout deal cycles
Provide structured knowledge transfer to Delivery teams to support implementation success
Build and deepen industry acumen in Software
Contribute to industry-specific content, competitive insights, and CS thought leadership
Expand functional understanding across additional NetSuite modules (NSAW, NSPB, SuitePeople, eCommerce, NSIP, etc.)
Stay informed on competitive trends and evolving customer needs
Support peer development by sharing best practices and teachable insights
Collaborate closely with CS Vertical Leads, Delivery Leads, and Solution Architects to align strategy
Provide advisory support during early implementation phases when required
Participate in CS process improvement initiatives
Identify opportunities to improve presales efficiency, deal quality, and cross-team alignment
Conduct and contribute to lessons-learned sessions; share insights broadly
Support creation of standardized approaches for scoping, estimating, and contracting
Qualification
Required
6 to 10+ years of experience
Applicants are required to read, write, and speak English
Preferred
Bachelor's degree in Business, Accounting, Computer Science, Engineering, or related field
4–7 years of consulting, implementation, or project management experience in technology
2–4 years of hands-on NetSuite or comparable ERP implementation experience (or equivalent expertise)
Consulting experience in the Software Industry strongly preferred
Strong communication, influencing, and customer-facing presentation skills
Ability to proactively identify challenges and propose solutions
Demonstrated collaboration and cross-functional partnership
Ability to manage competing priorities across multiple deals
Flexibility for remote / hybrid work environments
Ability to travel up to 25%
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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