Common Room · 19 hours ago
Implementation Manager
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $155K/yr
4+ years expCommon Room is a customer intelligence platform that helps companies capture buying signals and improve their go-to-market strategies. As an Implementation Manager, you will own complex implementations, drive customer adoption, and lead executive conversations to ensure successful project outcomes.
Artificial Intelligence (AI)Contact ManagementGenerative AIMarketing AutomationSales Automation
Responsibilities
Lead net-new implementations, expansions, and one-time workshops across mid-market and enterprise customers
Manage multiple concurrent customers with varying levels of complexity, readiness, and stakeholder alignment
Serve as the primary point of ownership from kickoff through graduation and handoff to CS
Diagnose root causes when projects stall, scope shifts, or customer expectations evolve
Independently sequence work, make tradeoffs, and adjust plans to protect outcomes and timelines
Set and reset expectations clearly with customers and internal partners
Ensure customers not only launch, but understand why Common Room matters and how to use it effectively
Lead change management efforts to support durable adoption across teams and roles
Identify early risks to adoption and escalate strategically before issues become escalations
Confidently facilitate exec-level and director-level customer conversations
Partner with Sales, CS, RevOps, Product, and Engineering to align scope, sequencing, and success criteria
Represent Services with credibility and clarity in customer and internal forums
Share learnings, patterns, and feedback that improve delivery quality and consistency
Help refine playbooks, templates, and best practices based on real customer experience
Model strong judgment and ownership for less-tenured IMs
Qualification
Required
4–7 years experience in SaaS implementations, Customer Success, or Professional Services
Experience implementing RevOps / GTM tooling (CRM, data, sales tech, analytics, or adjacent platforms)
Proven ability to manage complex, multi-stakeholder engagements
Track record of navigating mis-scoped projects and resetting expectations successfully
Comfortable leading conversations with directors and executives
Demonstrated ability to say 'no' while maintaining trust and momentum
Preferred
You exercise strong judgment under pressure
You're calm, clear, and structured when things are messy
You balance empathy with boundaries
You take ownership end-to-end
You communicate with confidence and credibility across audiences
You care deeply about customer outcomes and sustainable delivery
Benefits
Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Company
Common Room
Know who to target, when to engage, and how to convert with the most informed GTM AI.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.9MKey Investors
GreylockIndex Ventures
2021-04-01Series B· $32.3M
2020-09-01Series A· $16.3M
2020-03-01Seed· $4.3M
Leadership Team
Linda Lian
Co-Founder and CEO
Viraj Mody
Co-Founder, CTO
Recent News
Index Ventures
2025-12-05
Greylock
2025-12-02
2025-11-25
Company data provided by crunchbase