Matthews International · 2 hours ago
Customer Service Representative
Pittsburgh, PA
Full-time
Onsite
Mid Level
3+ years expMatthews International Corporation is a leader in the memorialization industry, committed to helping customers grow their businesses. The Customer Service Representative serves as the communication link between customers, sales, and production, providing high-level customer service and resolving inquiries efficiently.
Consumer GoodsManufacturingMarketing
Responsibilities
Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests
Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed
Ensure order instructions and information are submitted accurately and per customer specifications
Maintain current and accurate order entry information in all required software programs
Build sustainable relationships and trust with customer accounts through open and interactive communication
Additional duties as assigned
Qualification
Required
High School Diploma or GED
3+ years of previous customer service experience preferred; or equivalent combination of education and experience
Occasional travel either locally, nationally, and/or internationally may be required
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail, deadlines and reporting
Ability to work overtime as necessary
Preferred
Associate Degree or equivalent from two-year college or technical school preferred
3+ years of previous customer service experience preferred; or equivalent combination of education and experience
Company
Matthews International
Matthews International has built its continued success by offering products and services of unmatched quality.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-09-24Post Ipo Debt· $300M
1994-07-20IPO
Leadership Team
Joseph Bartolacci
Chief Executive Officer
D
Daniel Stopar
Chief Financial Officer & Treasurer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
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