Whole Foods Market · 6 hours ago
Grocery / Whole Body Associate Team Leader (Grocery, Body Care & Nutrition Assistant Department Manager)
Upland, CA
Full-time
Onsite
Entry, Mid Level
$21.55/hr - $35/hr
1+ years expWhole Foods Market is a leading retailer known for its commitment to high-quality natural and organic products. The Grocery and Whole Body Associate Team Leader will work closely with store leadership to ensure smooth operations, supervise team members, and maintain exceptional customer service standards.
Consumer GoodsFood and BeverageGroceryOrganic FoodRetail
Responsibilities
Provide exceptional customer service and address needs of customers in a timely and effective manner
Will be cross-trained and able to support all areas of the store
Assist and support leadership with all store functions
Oversee and assume responsibility for checkout staffing and operations in order to ensure accuracy and minimize customer wait times
Ensure the 365 front end procedures are followed
Maintain correct cash drawer set up funds and perform loans and pick-ups as needed
Process customer purchases, returns and credits
Ensure the highest retail standards are being met
Effectively delegate tasks based on the needs of the business
Follow all 365 Standard Operating Procedures (SOPs)
Participate in fiscal period and quarter end inventories
Communicate all pertinent information to the team including leadership
Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, fellow Floor Leads, Team Members, support partners, customers and vendors
Stay informed on all company and store level information and communications from Crave 365, regional and store leadership
Model 365 by Whole Foods Market vision and goals
Have a level of knowledge/awareness of relevant competitors and industry trends
Assist in operating the store in an efficient and profitable manner to achieve all sales, labor, budgeted expense targets and contribution goals while maximizing bottom line
Analyze and control product transfers and shrink
Run store shifts as Shift Leader for scheduled shifts, assist in setting clear expectations for Team Members
Maintain accurate retail pricing and proper signage throughout the store
Assist with interviewing, selecting, training, and developing Team Members in a manner, which builds and sustains a high performing team and minimizes turnover
Assist in ensuring Team Members are completing necessary trainings. Lead with a culture of development and learning. Continually increase the product knowledge level of yourself and team members, including on new products and promotions
Communicate any Team Member disciplinary or counseling needs to leadership immediately
Ensure that all Team Members are following 365 programs, including monitoring progress, and processing all required paperwork
Establish and maintain a positive work environment, which sustains an exceptionally high level of morale
Provide feedback to Team Leaders for Team Members job dialogues
Maintain and deliver exceptional customer service, set the benchmark for Team Members
Model and cultivate effective cross-store communication, including conducting effective store huddles
Monitor and ensure all TMs receive breaks and follow work schedules
Respond to customer and team member needs and concerns
Use courteous and proper phone etiquette when answering the phones and pages
Maintain comprehensive knowledge of and ensure compliance with relevant regulatory rules and standards, including: OSHA, Department of Labor, Health and Sanitation, FDA, Department of Agriculture, Weights and Measures, and Americans with Disabilities Act (ADA)
Maintain and support overall store cleanliness and maintenance
Follow established food safety, organics, and cleaning and maintenance guidelines and procedures. Resolve all hazards or violations immediately
Ensure food, temperature, and safety logs are properly and accurately maintained
Work a variety of shifts including mornings, nights, weekends and holidays
Perform all duties and responsibilities of a Team Member, as needed
Attend all meetings as assigned by Leadership
Qualification
Required
Basic computer and accounting skills, with experience using the Microsoft Office Suite
Ability to learn and use business systems such as IRMA, Predictix, and SLAW on a regular basis
Proactive problem-solver with excellent follow-through and listening skills
Clear and effective communication style, both written and verbal including in correspondences, customer service and team member interactions
Thorough knowledge of products throughout the store or the ability to learn them quickly
Strong organizational skills with a keen attention to detail
Skilled in working in a fast paced, evolving environment with a strong ability to effectively prioritize, multi-task and complete tasks in a thorough and timely manner
Proven ability to build and maintain positive relationships with individuals in positions throughout various levels of the business
Supports the 365 culture and is an example of Whole Foods Market's Core Values
Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
Proven experience meeting all customer service expectations and standards when interacting with customers, vendors and fellow Team Members
Proper use of, which may include but not limited to, knives, personal protective equipment, forklift, pallet jacks, hand trucks, six wheel carts, baler (must be 18 years of age or older) and all other equipment used during preparation and clean up within department and store
Ability to work a flexible schedule based on the needs of the store
Able to perform the physical requirements of the job with or without reasonable accommodation
Desire to be a part of a new, exciting brand
Leadership experience as a Supervisor, Associate Team Leader or equivalent (1 year)
Preferred
Prior retail experience is preferred
Benefits
Health insurance
Retirement plan benefits
Eligibility for a store discount
Paid time off
Access to other benefit programs
Company
Whole Foods Market
Whole Foods Market is a supermarket chain owned by Amazon that exclusively sells natural and organic products. It is a sub-organization of Amazon.
10001+ employees
H1B Sponsorship
Whole Foods Market has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (25)
2023 (23)
2022 (40)
2021 (41)
2020 (31)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-06-16Acquired
1992-01-23IPO
Leadership Team
Scott Collier
VP Business Development
Ray Fusco
Value Added Produce Team Leader
Recent News
2026-01-23
Business Insider
2026-01-14
Hartford Business Journal
2026-01-09
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