EAB · 3 days ago
Student Re-Enrollment Advisor (Contract)
United States
Contract
Remote
Mid Level
$35/hr - $48/hr
3+ years expEAB is dedicated to making education smarter and communities stronger, partnering with over 2,800 institutions to drive transformative change. The Student Re-Enrollment Advisor role focuses on structured outreach and student engagement to facilitate re-enrollment, measuring success through engagement and outcomes while supporting a high-visibility pilot initiative.
Higher Education
No H1B
U.S. Citizen Only
Responsibilities
Conduct high-volume outbound and inbound outreach to previously enrolled students via phone, email, and SMS using structured engagement campaigns
Engage students to identify common stop-out barriers using defined intake frameworks and determine appropriate next steps
Execute clear, timely handoffs to partner institution offices (e.g., admissions, advising, registrar, financial aid), ensuring students do not stall during transitions
Serve as a consistent point of coordination between students and partner institutions, providing necessary context to support efficient follow-up
Track all student interactions, outcomes, and follow-up actions in EAB’s CRM and outreach tools with high data quality and consistency
Support the design of and leverage call scripts, messaging sequences, and outreach workflows while providing feedback to improve campaign effectiveness
Collaborate with internal EAB teams on campaign execution, process refinement, and pilot evaluation
Provide regular reporting on engagement activity, handoffs, and outcomes to support assessment of pilot performance
Qualification
Required
Bachelor's degree required
Approximately 3+ years of experience working on a college or university campus in one or more of the following areas: Academic advising, Admissions or Enrollment management, Student success, retention, or re-engagement initiatives
Demonstrated experience engaging students via phone, email, and text in a high-volume, outcomes-driven environment
Strong communication skills with the ability to explain institutional processes clearly, empathetically, and efficiently
Comfortable coordinating across multiple campus offices and managing structured handoffs
Highly organized, self-directed, and effective in a remote work environment
Comfortable operating in a fast-moving pilot environment with evolving processes and expectations
Preferred
Familiarity with Navigate360 CRM or student information systems
Company
EAB
At EAB, we are insight-chasers and innovators, and our teams are as diverse as the problems we solve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James (Jim) Mathews
Chief Technology Officer
Michael Kirshbaum
Chief Financial Officer
Recent News
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