Allegion · 14 hours ago
Customer Success Specialist
Georgia, United States
Full-time
Hybrid
Mid Level
3+ years expAllegion is a leading company in safety and security, recognized for its engaged workplace culture. They are seeking a Customer Success Specialist who will be responsible for onboarding new customers, providing technical support, and enhancing client operations through upselling and cross-selling. The role involves building relationships with clients and ensuring their successful implementation of self-touring technology.
ElectronicsManufacturingProduct DesignSecurity
Responsibilities
Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support
Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation
Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions
Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities
Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships
Work closely with internal teams to relay client feedback and contribute to product development initiatives
Qualification
Required
Minimum 3 years of professional experience, with at least 1 year in a Tech environment preferred
Demonstrated experience with Smart-Home / Integrations and technical troubleshooting
Proven track record of successful upselling and cross-selling in B2B environments
Experience in real estate software, property technology, or related industries
Outstanding interpersonal and communication skills with a client-first mindset
Ability to travel occasionally to client locations (10%-20%)
Knowledge of property management software and IoT-based solutions
Advanced problem-solving abilities and strong client needs analysis skill
High School Diploma or the equivalent
Preferred
Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas
Benefits
Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Unlimited PTO
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Company
Allegion
Allegion provides mechanical and electronic security products for residential, commercial, and institutional environments.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2024-05-21Post Ipo Debt· $400M
2022-06-07Post Ipo Debt· $600M
2013-11-29IPO
Leadership Team
Rob Martens
Senior Vice President, Chief Innovation & Design Officer, Corporate Development
Greg Katai
VP Sales and Marketing at Yonomi
Recent News
2025-11-11
Company data provided by crunchbase