Crusoe · 13 hours ago
Customer Analytics Manager
Sunnyvale, CA
Full-time
Onsite
Mid LevelCrusoe is on a mission to accelerate the abundance of energy and intelligence, crafting sustainable technology for AI. The Customer Analytics Manager will drive the Customer Lifecycle strategy, working closely with the Customer Success team to enhance customer relationships and operational efficiency.
AI InfrastructureArtificial Intelligence (AI)Data CenterEnergyEnergy ManagementOil and Gas
Responsibilities
Own the operational backbone of our customer journey, from assisting with onboarding and off-boarding processes to ensuring top-notch data hygiene across our systems
Design the 'Success Plans' and playbooks that our CSMs use to drive renewals and expansions
Be a master of data, utilizing your analytical skills with tools like Gainsight, Zendesk Explore, Sigma, and similar platforms to build and manage dashboards, drive insights, and create impactful reports
Support our Customer Success Managers by preparing Quarterly Business Review (QBR) decks and documentation, and managing SLA credit tracking
Play a key role in gathering customer feedback by administering and distributing NPS and CSAT surveys
Qualification
Required
Extensive experience utilizing Gainsight, with a proven ability to build and manage insightful dashboards
Ability to build strategic playbooks and track downstream impact across multiple teams
Strong proficiency in data analysis and reporting, with hands-on experience in platforms such as Zendesk Explore and Sigma
A data-analytical mindset capable of translating complex data into actionable insights
Exceptional organizational skills and an eye for detail, ensuring accuracy in all operational tasks
Benefits
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300/month
Company
Crusoe
Crusoe is a vertically integrated AI infrastructure company that builds and operates data centers powered by energy sources.
Founded in 2018
1001-5000 employees
H1B Sponsorship
Crusoe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (14)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$3.9BKey Investors
Victory Park CapitalBrookfield Asset ManagementUpper90
2025-12-19Secondary Market
2025-10-23Series E· $1.4B
2025-08-25Debt Financing· $175M
Leadership Team
Chase Lochmiller
Co-Founder and Chief Executive Officer
Cully Cavness
Co-Founder, President and Chief Strategy Officer
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
2026-01-08
Company data provided by crunchbase