Seattle Children's Theatre · 6 hours ago
Director of Operations
Seattle, WA
Full-time
Hybrid
Director/Executive
$92K/yr - $92K/yr
7+ years expSeattle Children's Theatre (SCT) has served more than 4 million children since its founding in 1975 through professional theatre and arts education. The Director of Operations ensures that the organization’s people, programs, and audiences are supported by strong systems, overseeing physical spaces, public-facing operations, and internal systems for operational excellence.
EducationMedia and EntertainmentNon ProfitPerforming Arts
Responsibilities
Oversee all front-of-house functions, including house management and guest services
Supervise operations related to rentals and external events
Oversee the volunteer program, gift shop, and concessions
Ensure accessible, welcoming, and high-quality audience experiences
Develop and maintain FOH staffing systems and training protocols
In partnership with Managing Director and Facilities Manager, oversee the overall facilities strategy and long-range planning
In collaboration with Safety Head, Facilities Manager and Human Resource Business Partner, oversee OSHA compliance standards
Support Facilities Manager to ensure preventive maintenance systems are followed
Manage relationships with vendors, contractors, and service providers
Oversee building systems, safety infrastructure, and compliance
Coordinate space usage across programs and departments
Serve as the central clearinghouse for scheduling, space use, and shared resources
Maintain an organizational “bird’s-eye view” of how activities intersect
Translate ideas into clear, realistic operational plans that reflect staffing, space, scheduling, and system capacity
Identify potential conflicts, pinch points, and risks early; propose and implement solutions
Maintain a master operational calendar that integrates activity across departments
Ensure internal events and gatherings are well-supported operationally
Oversee room setups, internal logistics, and space coordination for programs and events
Support departments with AV, equipment, furniture, and facility-related needs
Develop systems that make internal work easier and more efficient
Support organization wide communication and collaboration, including All Staff Meetings, event& programming retros, Safety Committee, IDEA Team, and employee engagement
Model calm, clarity, and solution-oriented leadership
Promote a culture of planning, accountability, and mutual respect
Act as a key culture carrier through how work is structured and supported
Support Managing Director in labor contract negotiations
Support the implementation of union agreements and contracts
Provide organization wide support in contracting
Contribute positively to the organization's culture and success
Actively participate in equity, diversity, accessibility, and inclusion initiatives, including attending all-staff meetings & training
Embody the organization's mission, vision, and values in all work aspects
Other Duties as assigned
Qualification
Required
7+ years of experience in operations, facilities, or organizational management in a complex, people-centered environment
Demonstrated ability to manage systems across multiple departments
Strong organizational, planning, and problem-solving skills
Strong customer service skills
Experience supervising staff and building functional teams
Ability to remain calm and solution-oriented in high-pressure situations
Excellent communication and interpersonal skills
Preferred
Experience in a unionized environment
Familiarity with front-of-house or public-facing operations
Experience overseeing facilities or multi-use spaces
Knowledge of accessibility and inclusive design principles
Benefits
Generous Vacation & Sick Time
Health, Dental, and Vision: Employer-paid coverage
Retirement: Optional 403(b) plan
Additional: FSA options, ORCA Passport, discounted parking
Company
Seattle Children's Theatre
Seattle Children's Theatre is a civil and social organization that offers innovative artistic programs to empower young people and families.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brianna Canning
School Programs and Partnerships Manager
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