Grand Savings Bank · 17 hours ago
CUSTOMER CARE CENTER REP
Bentonville, AR
Full-time
Onsite
New Grad, Entry LevelGrand Savings Bank is a community bank committed to relationships, trust, and service. The Customer Care Center Representative serves as a primary point of contact for customers, providing prompt and friendly service while supporting the bank's mission of delivering an exceptional financial experience.
BankingFinancial ServicesVenture Capital
Responsibilities
Answer incoming customer calls and digital inquiries in a professional, courteous, and timely manner
Assist customers with account inquiries, transactions, online and mobile banking support, and general banking questions
Resolve customer concerns efficiently, escalating issues when appropriate
Educate customers on bank products, services, and digital tools
Identify opportunities to deepen customer relationships by referring appropriate products or services
Follow all bank policies, procedures, and regulatory requirements
Work collaboratively with branch staff and other departments to ensure seamless customer service
Protect customer confidentiality and comply with all security standards
Qualification
Required
Answer incoming customer calls and digital inquiries in a professional, courteous, and timely manner
Assist customers with account inquiries, transactions, online and mobile banking support, and general banking questions
Resolve customer concerns efficiently, escalating issues when appropriate
Educate customers on bank products, services, and digital tools
Identify opportunities to deepen customer relationships by referring appropriate products or services
Follow all bank policies, procedures, and regulatory requirements
Work collaboratively with branch staff and other departments to ensure seamless customer service
Protect customer confidentiality and comply with all security standards
Strong communication and active listening skills
Ability to remain calm and professional in a fast-paced environment
Customer-focused mindset with strong problem-solving abilities
Basic computer skills and comfort navigating multiple systems
Attention to detail and accuracy
Ability to work independently and as part of a team
Drivers License
Cell Phone
Preferred
Banking, call center, or customer service experience preferred
Community banking experience a plus
Company
Grand Savings Bank
Grand Savings Bank is a bank specializing in personal savings and investment services.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Buergler
Market President
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