Mastercard · 10 hours ago
Manager, Program Management, U.S. Consumer Acquisition and Engagement (CAE),
Missouri, United States
Full-time
Hybrid
Mid, Senior Level
$130K/yr - $221K/yrMastercard is a global leader in digital payments, helping to build a sustainable economy. The Manager of Program Management for U.S. Consumer Acquisition and Engagement will develop and lead client loyalty programs, manage client relationships, and oversee the operations of rewards programs to drive cardholder engagement and satisfaction.
FinanceFinancial ServicesInformation TechnologyPayments
Responsibilities
Develops and leads client loyalty programs which includes: program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building
Strategically grows client business through identifying pain points and providing additional loyalty solutions
Represents Mastercard as the “One Voice” (primary contact). Lead resource at Mastercard to manage and oversee the customer’s Rewards and cardlinked Offers programs
Oversight on the operations including cross-functional team members
Primary contact and point of escalation for any issues
Provides thought leadership and strategic direction for partner
Manages and prioritizes product backlog in partnership with partner
Monitors, manages and reports on program KPIs and conducts QBRs with partner
Build and maintain strong, long-lasting customer relationships developing a trusted advisor relationship with US Rewards and Cardlinked Program Partners and Mastercard stakeholders such as customer account managers (CAM/USMD), Data & Services, customer delivery, implementation and operations teams
Supports all aspects of clients Rewards and Cardlinked Offers programs which includes program & solution design, program revenue attainment, cardholder user experience, customer service management, reward and logistics oversight, reporting and analytics
Ensures the timely and successful delivery of our solutions according to customer needs and objectives
Supports and develops business reviews - regular client meetings to ensure consistent quality delivery of program performance and identifies new opportunities to drive retention and increase account revenue
Supports internal financial planning and budgeting for a portfolio of accounts, measuring and managing account performance against KPIs
Managing internal and external relationships to ensure the client’s needs are consistently and accurately relayed throughout the organization to aid in product development ideation
Participates in internal account planning with US Merchant Development (USMD), Data & Services and Customer Account Managers (CAMs) contributing to product planning sessions to build awareness and knowledge and identify opportunities for growth
Maintains account budgets and forecasts and is responsible for establishing and monitoring revenue projection goals
Drives and maintains high customer satisfaction ratings that meet company standards
Qualification
Required
Solid experience managing external consumer and/or merchant loyalty programs
Demonstrated ability to successfully manage and sell to a large client or cluster of clients
Payments and Loyalty experience recommended
Experience in developing and fostering customer relationships as a trusted partner and thought leader
Demonstrated ability to act with a persistent and relentless sense of urgency
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client marketing leads
Excellent listening and presentation skills
Travel Required ~30%
Preferred
Previous rewards or card linked offers, marketing or related digital marketing experience preferred
Bachelor's degree, advanced degree or equivalent preferred
Benefits
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
56 hours of Paid Sick and Safe Time
Jury duty leave
On-site fitness facilities in some locations
Company
Mastercard
Mastercard is a financial network that processes payments between banks and cardholders.
Founded in 1966
10001+ employees
H1B Sponsorship
Mastercard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (540)
2024 (319)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-05-25IPO
Leadership Team
Michael Miebach
Chief Executive Officer
Ed McLaughlin
President & Chief Technology Officer
Recent News
2026-01-25
2026-01-23
Company data provided by crunchbase