NineStar Connect · 1 day ago
NineStar Connect - Residential Service Consultant
Greenfield, IN
Full-time
Onsite
Mid Level
3+ years expNineStar Connect is an innovative community-minded cooperative providing essential utility services in Central Indiana. The Residential Service Consultant will serve as the first point of contact for residential customers, assisting with Electric, Communications, Water, and Wastewater services while ensuring outstanding service and support.
IT ManagementOutsourcingSecurityTelecommunications
Responsibilities
Customer Service: Provide in-person and phone-based support, addressing questions and concerns related to service options, billing, and account information
Service Consultation: Help customers understand available service options and guide them through new requests, changes, and upgrades to ensure their needs are met
Order Processing: Create, process, and schedule service orders for changes, additions, or repairs, collaborating with other departments as needed to ensure timely completion
Administrative Tasks: Complete essential administrative duties such as preparing correspondence, verifying customer information, and conducting credit checks
Community Connection: Represent NineStar’s commitment to quality and integrity by fostering positive relationships with every customer you assist
Qualification
Required
High school diploma or equivalent required
Minimum of 3 years of proven experience in providing excellent customer service
Proficiency in using various software programs, including Microsoft Office Suite (Excel, Word, Outlook, and Teams), and NISC-iVUE is essential
Strong oral and written communication skills, with the ability to effectively interact with customers, colleagues, and vendors
Strong organizational and time management skills to handle multiple tasks and meet deadlines
On-call and Saturday rotation is required
Position will be on-site at the Greenfield and McCordsville offices
Preferred
Familiarity with the Telecommunications and/or utility industry is preferred
Benefits
Medical, dental, and vision insurance
401k matching
Paid parental leave
Short term disability
Long term disability
Life insurance
Profit sharing
Various service discounts
Wellness programs with paid incentives
On-site fitness centers available at each office location
Company
NineStar Connect
NineStar Connect is a smart utility.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Inside INdiana Business
2025-10-20
2025-10-16
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