IT Support Specialist II jobs in United States
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Shine France · 5 hours ago

IT Support Specialist II

positionJanesville, WI
timeFull-time
remoteOnsite
seniorityMid Level
money$28/hr - $32/hr
date3+ years exp

SHINE Technologies is seeking an IT Support Specialist II to provide advanced technical support to internal customers and serves as an escalation point for tier 1 support. This role is responsible for diagnosing and resolving complex hardware, software, and operating system issues across multiple platforms.

BankingFinancial ServicesFinTechInsurTechMobile

Responsibilities

Serve as an escalation point for tier 1 support and resolve complex technical issues
Provide advanced troubleshooting and support for Windows, macOS, and Linux operating systems
Diagnose and resolve hardware, operating system, application, and connectivity issues
Provide in-person and remote support for end users as needed
Monitor, manage, and resolve help desk tickets according to priority and service level objectives
Take ownership of incidents through resolution, including clear documentation and end user communication
Perform root cause analysis on recurring incidents and recommend long-term solutions
Assist with provisioning, configuration, deployment, and support of end user devices
Support system upgrades, software deployments, and new technology initiatives
Maintain accurate asset inventory and configuration documentation
Collaborate with systems, network, and security teams on escalated issues
Contribute to knowledge base articles, troubleshooting guides, and support documentation
Adhere to and promote information security policies, standards, and best practices

Qualification

Windows 10/11 supportAdvanced troubleshootingHelp desk ticketing systemsLinux supportMicrosoft 365 proficiencyActive Directory administrationNetwork fundamentalsITIL familiarityMobile device supportTechnical certificationsInterpersonal skillsCommunication skillsOrganizational skillsTechnical documentation

Required

Minimum 3–5 years experience in a customer-facing IT support role, including tier 2 or escalation support
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent interpersonal and communication skills, both written and verbal
Demonstrated ability to work independently and manage multiple priorities
Strong experience supporting Windows 10/11 operating systems
Basic to intermediate experience supporting Linux operating systems, including user-level troubleshooting, command-line navigation, and log review
Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
Experience with remote support tools and help desk ticketing systems
Highly organized and detail-oriented

Preferred

Experience supporting or administering Active Directory and Azure Active Directory
Working knowledge of Microsoft Intune or other MDM solutions
Understanding of network fundamentals (DNS, DHCP, TCP/IP, VPN)
Experience supporting mobile devices (iOS and Android)
Familiarity with ITIL processes and incident/problem management
Experience creating technical documentation and knowledge base articles
Technical certifications such as CompTIA A+, Network+, or Microsoft certifications

Company

Shine France

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Shine, Élu Service Client de l'Année 2025* dans la catégorie Banque en ligne pour entreprises Nous avons créé Shine pour simplifier l’entrepreneuriat.
dateFounded in 2017
location
Paris, Ile-de-France, FRA
people-size201-500 employees
web-link
https://www.shine.fr

Funding

Current Stage
Growth Stage
Total Funding
$12.51M
Key Investors
XAnge
2024-06-19Acquired
2018-09-04Series A· $9.3M
2017-07-11Seed· $3.21M

Leadership Team

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Nicolas Reboud
Co-founder & CEO @Shine
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Company data provided by crunchbase