Scheels · 3 hours ago
Customer Service - Full-Time
Johnstown, CO
Full-time
Onsite
New Grad, Entry Level
0+ years expScheels is a leader in the sporting goods industry, dedicated to providing exceptional customer experiences. The Customer Service role involves greeting customers, promoting store services, and maintaining a professional environment while assisting with transactions and fostering a positive team atmosphere.
E-CommerceFitnessRetailSporting GoodsSports
Responsibilities
Greet all customers when entering and exiting the store
Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
Accurately balance cash drawer at the end of the day
Maintain a clean working environment and personal work space
Engage in conversation with the customer to add a personal touch to each and every transaction
End each transaction by saying “thank you” to every customer
Maintain a professional appearance on the sales floor
Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in a one-on-one and small group situation to customers and other employees
Demonstrates strong communication, organization, attention to detail and problem solving skills
Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
Exercise judgment and tact while working with customers or co workers
Strong oral/written communication and reading skills to communicate effectively and in a timely manner with all levels of the organization
Ability to work assigned schedules which may include varied hours, evenings, weekends and holidays
Assist in all other duties as assigned
Qualification
Required
Greet all customers when entering and exiting the store
Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
Accurately balance cash drawer at the end of the day
Maintain a clean working environment and personal work space
Engage in conversation with the customer to add a personal touch to each and every transaction
End each transaction by saying 'thank you' to every customer
Maintain a professional appearance on the sales floor
Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in a one-on-one and small group situation to customers and other employees
Demonstrates strong communication, organization, attention to detail and problem solving skills
Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
Exercise judgment and tact while working with customers or co workers
Strong oral/written communication and reading skills to communicate effectively and in a timely manner with all levels of the organization
Ability to work assigned schedules which may include varied hours, evenings, weekends and holidays
Assist in all other duties as assigned
Customer Service Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine 'Thank you'
Culture Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines
Highschool diploma or GED preferred and/or 1-3 months of cashiering experience
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury
This position will be an average of 40 hours a week. The schedule will include up to 2 closing shifts (12:00 - 9:00) during the week, a set day off each week, and 9:00 - 5:00 for the remaining weekdays. Weekends will include a minimum of every other weekend. Saturday shifts will vary between 9:00 A.M. to 9:00 P.M. and Sundays 10:00 - 6:00
Preferred
Highschool diploma or GED preferred and/or 1-3 months of cashiering experience
Benefits
Best associate discount in retail
Opportunities for growth and development in sales, leadership, merchandising, and business
Paid volunteer time, up to 2 hours a month
Company
Scheels
Scheels is a web-shop of sport and outdoor clothes, shoes and accessories.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Scheel
Store Leader/Partner
JC Joyce
Store Leader/Partner
Recent News
2025-10-15
2025-10-10
Company data provided by crunchbase