Zurich Insurance · 11 hours ago
Application Support Specialist I
United States
Full-time
Remote
Entry Level
$24.04/hr - $28.85/hr
3+ years expZurich Insurance is currently hiring an Application Support Specialist I to join their Application Support Center team. The successful candidate will provide support services to internal customers related to applications, focusing on incident resolution and operational tasks. This role offers opportunities for growth through project-driven work and developing market and product expertise.
Financial ServicesInsuranceProductivity Tools
No H1B
Responsibilities
Performs standardized operational tasks to ensure that the service levels and performance are met
Takes action where necessary to address or escalate performance or operational issues
Reports service performance to line management and provides feedback on execution of standardized operational tasks to business
Complies with IT service management governance, standards and polices
Provides input for service level performance reports to the business generating improvement actions where necessary
Supports the end-user satisfaction process and service improvement programs
Manages incident escalations and complaints, working with the Business Unit to resolve individual service issues
Supports business in disaster recovery testing
Qualification
Required
High School Diploma or Equivalent and 3 or more years of experience in the Application Support area
Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Application Support area
Preferred
Insurance Industry Experience
Customer support experience
Strong technical and analytical skills
Strong verbal and written communication
Ability to work in fast paced work environment
Benefits
Short-term incentive bonus eligibility set at 5%
Competitive pay and comprehensive benefits for employees and their families
Company
Zurich Insurance
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-12-07IPO
Leadership Team
Aleksandar Vidovic
CEO
Walter Jopp
Chief Executive Officer - ME Life
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