Stukent · 6 hours ago
Customer Support Representative
Idaho Falls, ID
Full-time
Onsite
Entry, Mid Level
2+ years expStukent is on a mission to help educators help students help the world. The Customer Support Representative focuses on providing high-energy, empathetic, and technical assistance across various communication channels to ensure instructors and students have a seamless experience with their curriculum and simulation tools.
E-LearningEducationOnline Portals
Responsibilities
Actively search out solutions for the issues at hand, which may include working with others from the support team or escalating to other teams to find resolutions
Answer phone calls and respond professionally to emails/tickets from concerned customers
Demonstrate excellent communication skills, both written and verbal, with every customer
Calmly and patiently work with upset customers and escalate issues to superiors when necessary
Manage and improve customer experience through professional presentation, and implement innovative ideas
Actively learn and become acquainted with Stukent's various courseware when not actively helping customers
Qualification
Required
Minimum 2-3 years of experience in a technical customer support or help desk role
Patience and tolerance with frustrated customers
First-rate communication skills, both written and verbal
Remain calm and keen in stressful situations
Typing skills are proficient and high-speed
Proficiency in Microsoft Office and Google Drive
Excellent communication skills, able to handle multiple channels of customer requests simultaneously
Preferred
Previous support/service experience with phones, email, and chat preferred
Benefits
Health, Dental, and Vision Insurance
401(k) plan with company match
Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays
A strong commitment to professional development and career growth opportunities
Emphasis on work-life balance and flexibility
A positive, collaborative, and mission-driven team culture
Company
Stukent
Stukent is on a mission. Our mission statement is: Helping professors help students help the world. We all need help. We need a hand.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.28MKey Investors
Tritium PartnersIdaho Expansion Group
2021-08-30Private Equity
2014-02-09Seed· $0.28M
Leadership Team
Stuart Draper
Board Member
Recent News
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2025-09-12
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2025-08-19
2025-06-17
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