Assembled · 2 hours ago
People Operations Manager
San Francisco Bay Area
Full-time
Hybrid
Mid Level
$130K/yr - $175K/yr
3+ years expAssembled is a company that provides a unified platform for customer support, combining human agents and AI. They are seeking a People Operations Manager to scale core People programs and manage critical People infrastructure, ensuring a positive experience for their growing team.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Compensation operations. Own comp benchmarking and support comp reviews, partnering closely with the People team and Finance to ensure alignment with our compensation principles and philosophy
Performance cycles. You’ll help drive perf cycles end-to-end (from timelines to calibrations and communications) and enable managers on how to conduct effective reviews with their teams
Engagement and feedback. you’ll partner with the People team to launch engagement and pulse surveys and work with leadership to turn feedback into meaningful improvements to the Assembler experience
People systems & vendors. You’ll be the day-to-day owner of our People systems (e.g. Rippling, Lattice, Sequoia) and vendor relationships, ensuring our systems scale smoothly as we grow
Leave management. Manage end-to-end leave programs across states, ensuring compliance while providing clear, empathetic guidance to Assemblers throughout the leave cycle
And more! This isn’t a comprehensive list as this role spans a wide range of People initiatives. The important thing is that you care deeply about the Assembler experience and want to help own and improve the People systems and programs that support it
Qualification
Required
3+ years of experience in People Operations, HR, or similar roles
Experience owning HRIS systems (Rippling experience a plus)
Prior experience running performance cycles and engagement surveys
Experience managing leaves and navigating multi-state compliance
Strong written and verbal communication skills
Comfort operating in ambiguity and making thoughtful tradeoffs with limited precedent
Preferred
Experience with compensation benchmarking and running annual compensation cycles
Payroll and benefits administration experience
HRBP experience
Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
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