Strategic Growth Partners · 17 hours ago
Senior Technician (AV/VTC Support)
Norfolk, VA
Full-time
Onsite
Senior Level
$42/hr - $47/hr
5+ years expStrategic Growth Partners is an international Information Technology consulting and Engineering Services company focused on supporting public and private sector customers. They are seeking a Senior Technician (AV/VTC Support) to support an upcoming NATO ACT program in Norfolk, VA, where the role involves providing VTC and audio/visual services, coordinating with front office staff, and managing service delivery across NATO operations.
Management Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements
Coordinate directly with the relevant front office staff to provide VIP-level VTC facilitator services to FOGOs and HQ staffs
Coordinate with customer OPR to establish requirements for VIP conference support (i.e., VTC and A/V), translate those requirements into agreed service provisioning in accordance with the extant service level agreement, and manage the delivery of the agreed services
Support the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in North America, with a particular focus on operational VTCs between U.S. Navy afloat assets and afloat assets from other Allies
Support the Senior Technician as the alternate CIS point of contact (POC) for VTC and A/V asset management, and provide first- and second-line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR)
Support NCIA NDW VTC Engineers to maintain NATO-wide VTC infrastructure systems, and support the team as a field engineer whenever required to update or replace obsolete subsystems
Function as the NCI Agency point of presence in North America for all VTC and A/V services, including supporting the management of industry contracts
Be the subject matter expert for all VTC and A/V matters, including the development of courses of action and applicable risk assessments
Perform other duties as may be required
Qualification
Required
5+ years' relevant experience as a VTC and Audio Visual Technician
Practical experience in planning, installing, or maintaining audio/visual equipment and their associated voice or data terminal, line, and routing equipment
Experience in the installation, maintenance, and repair of audio/visual and simultaneous interpretation equipment
Experience in a customer service support environment
Experience in problem and incident management
High proficiency level in English language
NATO Secret security clearance
Preferred
Prior experience working in an international environment comprising both military and civilian elements
Cisco Certified Network Associate (CCNA) certified
Polycom Certified Videoconferencing Engineer (PCVE) certified
InfoComm AV Installation Level 1: System Fabrication
NATO Video Teleconferencing Servers (VTC MCU) Course
NATO HD Video Teleconferencing Facilitator (VTC HD)
Working knowledge of Crestron / Extron control units
Company
Strategic Growth Partners
SGP is a full-lifecycle growth partner for government contractors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase