Wonder · 2 hours ago
People Operations Support
New York, NY
Full-time
Hybrid
Entry Level
$24.75/hr - $29.10/hr
1+ years expWonder is a premier platform that offers a diverse range of dining options through its app, partnering with award-winning restaurants. They are seeking a detail-oriented Jr Associate for their HR Shared Services team to provide essential support and enhance employee experiences across the organization.
E-CommerceFood and BeverageFood DeliveryRestaurants
Responsibilities
Serve as the dedicated first point of contact for all employee inquiries, delivering personalized, empathetic support that exceeds expectations
Drive positive, memorable experiences through every interaction, from urgent HR needs to routine questions
Provide multi-channel support with consistent service quality regardless of employee location or role
Build lasting trust through reliability, empathy, consistency, and professional support
Drive employee satisfaction through first-call resolution and proactive problem-solving
Provide consistent, accurate information across all levels of the organization
Ensures standardization of processes and policies across our expanding operation
Guide employees and managers through critical HR processes and self-service functions
Process accurate and timely HR transactions including:
Onboarding and new hire processing
Job changes and transfers
Compensation updates
Benefits enrollment and support
Employee data maintenance
Partner with People Business Partners and Centers of Excellence on complex cases
Maintain confidentiality and compliance in all interactions
Document and track all inquiries using our case management system
Escalate complex issues to People Business Partners
Maintain up-to-date knowledge of company policies, procedures, and HR best practices
Guides employees through critical HR processes
Empowers self-service through Workday expertise
Reduces friction in employee transactions
Embody Wonder's values in every interaction
Shape positive perceptions of Wonder's commitment to its people
Create outstanding first impressions for new hires
Drive employee engagement through excellent service
Build long-term employee loyalty through consistent support
Qualification
Required
1-3 years of experience in a customer-facing role. Bachelor's degree a plus but not required
1-2 years of customer service experience in any industry (restaurants & retail preferred)
Basic computer skills including familiarity with: Email and calendar management, Microsoft Office (Word, Excel basics) or Google Suite
Ability to learn new technology systems
Strong communication skills (written and verbal)
Detail-oriented with good organizational habits
Ability to maintain confidentiality
Friendly, positive attitude with a genuine desire to help others
Preferred
Experience in restaurant or retail industry a plus
Problem-solving skills and ability to work independently
Strong organizational and time management abilities
Adaptability to changing priorities and deadlines
Experience with case management systems
Knowledge of HR compliance requirements and best practices
Benefits
Equity
401K
Multiple medical, dental, and vision plans
Company
Wonder
Wonder is a food delivery startup that operates truck-based restaurants from which consumers can order food through a mobile app.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$2.51BKey Investors
New Enterprise AssociatesNestleBain Capital Ventures
2026-01-12Series Unknown· $8.4M
2025-05-06Series D· $600M
2024-11-13Series C· $250M
Leadership Team
Marc Lore
Founder & CEO
Recent News
2026-01-21
baincapitalventures.com
2026-01-20
Company data provided by crunchbase