Common Room · 19 hours ago
Sr. Implementation Manager
United States
Full-time
Remote
Senior Level
$130K/yr - $170K/yr
7+ years expCommon Room is the customer intelligence platform that empowers companies to effectively manage buyer signals through AI enrichment and automation. As a Senior Implementation Manager, you will lead complex enterprise implementations, shape delivery strategies, and mentor the implementation team to ensure customer outcomes are achieved efficiently.
Artificial Intelligence (AI)Contact ManagementGenerative AIMarketing AutomationSales Automation
Responsibilities
Own the most complex, high-stakes enterprise implementations and expansions
Serve as the senior delivery partner for executive stakeholders
Drive clarity and momentum through ambiguity, organizational change, and competing priorities
Ensure customers reach value faster and with fewer escalations
Identify systemic gaps in delivery, readiness, scope, or enablement
Design and influence improvements to Services playbooks, packages, and operating models
Help define what 'good' looks like across onboarding, expansion, and reimplementation
Contribute directly to Services maturity, scalability, and monetization strategy
Act as a leader for Services internally across Sales, CS, RevOps, Product, and Leadership
Influence pre-sales readiness, scoping, and expectation-setting
Build trust with Sales and CS by protecting outcomes, timelines, and customer experience
Elevate Services credibility in enterprise deals and executive conversations
Mentor junior team members on judgment, executive presence, and ambiguity navigation
Model strong boundaries, decision-making, and customer advocacy
Share patterns, lessons, and best practices that raise the bar for the entire team
Infuse customer voice and enterprise insights into Product and roadmap discussions
Partner with Product and Engineering on complex data, CRM, and integration needs
Help shape how Common Room supports enterprise GTM motions over time
Qualification
Required
7+ years experience in SaaS implementations, Professional Services, or Customer Success
Deep experience with enterprise customers and complex GTM / RevOps ecosystems
Proven track record leading exec-level conversations and influencing outcomes
Demonstrated ability to improve delivery systems, not just run projects
Experience navigating ambiguity, mis-scoping, and organizational change at scale
Comfortable holding firm boundaries while maintaining strong customer trust
Benefits
Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Company
Common Room
Know who to target, when to engage, and how to convert with the most informed GTM AI.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.9MKey Investors
GreylockIndex Ventures
2021-04-01Series B· $32.3M
2020-09-01Series A· $16.3M
2020-03-01Seed· $4.3M
Leadership Team
Linda Lian
Co-Founder and CEO
Viraj Mody
Co-Founder, CTO
Recent News
Index Ventures
2025-12-05
Greylock
2025-12-02
2025-11-25
Company data provided by crunchbase