Beazer Homes · 16 hours ago
Customer Care Representative
Nashville, TN
Full-time
Onsite
Entry Level
2+ years expBeazer Homes is a company focused on quality and customer satisfaction, and they are seeking a Customer Care Representative for their Nashville division. This role serves as the primary post-closing contact for homeowners, managing warranty and service requests, coordinating repairs, and ensuring timely resolutions of customer concerns.
Building MaterialCommercial Real EstateConstructionReal Estate
Responsibilities
Serve as the main liaison between homeowners, construction managers, trade partners, and internal teams
Receive, document, and manage homeowner warranty and service requests
Schedule and coordinate service repairs with vendors and construction teams across the Nashville market
Communicate clearly with homeowners regarding timelines, expectations, and resolutions
Conduct follow-ups to confirm completion and customer satisfaction
Maintain accurate documentation in internal systems and ensure compliance with warranty standards
Identify recurring issues and proactively escalate trends to leadership
Assist with customer care walkthroughs, inspections, and service appointments as needed
Qualification
Required
High school diploma or equivalent required; college coursework preferred
2+ years of customer service, customer care, warranty, construction, or related experience
Strong written and verbal communication skills
Excellent organizational skills with the ability to manage multiple priorities
Proficiency in Microsoft Office and CRM or service-tracking systems
Ability to remain calm, professional, and solutions-oriented in challenging situations
Preferred
Homebuilding, construction, property management, or warranty experience strongly preferred
Benefits
Competitive compensation and comprehensive benefits
Career development and advancement opportunities
Company
Beazer Homes
Beazer Homes is a construction company that designs and constructs personalized houses.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2024-03-12Post Ipo Debt· $250M
1994-02-23IPO
Leadership Team
A
Allan Merrill
CEO
Elicia Azali
Chief Marketing Officer
Recent News
HousingWire.com
2025-12-12
Morningstar.com
2025-12-10
2025-11-19
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