Viega LLC · 10 hours ago
Lead Technical Trainer
New York, NY
Full-time
Onsite
Mid, Senior Level
$97K/yr - $132K/yr
5+ years expViega LLC is a technology leader in the installation industry, focusing on intelligent systems and integrated digital solutions. The Lead Technical Trainer is responsible for managing operations and customer education at a Viega Experience Center, overseeing training programs, and ensuring an engaging learning environment for various customers.
Building MaterialIndustrial ManufacturingManufacturing
Responsibilities
Conduct on-site tours and trainings for Viega customers and flex content and style appropriately to ensure training material is prepared and customized according to the target audience
Facilitate training sessions utilizing hands on activities, learning displays, online job aides and PowerPoint presentations
Manage customer relationships during and after training courses to ensure customer satisfaction
Able to explain and demonstrate expert knowledge in all Viega systems and applications, articulate company services, and offer Viega solutions to customer problems
Able to talk about a variety of aspects of the industry such as business skills, supply chain, sales, design, construction processes, etc
Able to speak in general terms and detailed technical terms, all within the same presentation
Responsible for overseeing the customer experience at the location assigned and collaborating with Viega field sales or other SMEs to provide a best-in-class training experience
Proactively stays at the forefront of the industry; references relevant studies, articles, and white papers to bolster Viega competitive positioning
Available as a backup to support in-person customer education at other Viega Seminar Centers, Viega Experience Centers, Trade Shows, or travel events
Supports the local sales team with special events held at the location they are assigned, or out in the field
Manages inventory of training materials, tools, and equipment, at the location they are assigned, ensuring availability and functionality
Maintains Viega workshops, tools, and displays for optimal operation and utilization during training sessions
Reports facility utilization metrics to Training Leadership and explores new methods of engagement to encourage building utilization
Design and constructs piping displays as required for training sessions or promotional purposes
Independently manages a comprehensive schedule while effectively collaborating with cross-functional teams across multiple time zones
Collaborates with external vendors to ensure deliverables meet Viega’s quality standards and specifications
Assists with classroom preparation and cleanup
Qualification
Required
Proficient in the use of common office equipment and software – including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint
Ability to explain complex concepts to diverse adult learners in an engaging, entertaining, and informative manner
Strong interpersonal skills with demonstrated ability to effectively partner with key stakeholders and tactfully exercise influence across the organization
Communicates effectively, both verbally and in writing
Effectively manages multiple tasks and priorities
Exceptional written, verbal, and listening communication skills, ability to effectively engage with stakeholders in all levels of the organization
Outstanding presentation, public speaking, instruction, and training skills, with an emphasis on delivering impactful and professional sessions
Analytical and problem-solving abilities, develops effective solutions to challenges
Excellent troubleshooting and decision-making skills, ensuring quick and accurate resolution of issues
Ability to deliver exceptional service while maintaining a positive company image and positive attitude in all interactions
Effectively leads and motivates employees
High school diploma or equivalent required
5-7 years related industry experience - preferably as a plumber, pipefitter, HVAC technician or working directly for Viega - required
Previous work experience in training, showroom, sales, or related experience required
Preferred
Bilingual skills (French Canadian or Spanish, depending on location)
Bachelor's Degree or Trade School Completion
Benefits
Medical, Dental, Vision
Wellness Program
Health Savings Account (HSA) with a company contribution
Voluntary Benefits (Life, AD&D, Disability)
401(k) retirement plan with a 7.5% company contribution
Time Off Programs – 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days
Company
Viega LLC
Viega LLC is a subsidiary of The Viega Group, which has 125 years of experience in building technology.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marki Huston
CEO
Dave DeLater
Chief Operating Officer
Recent News
2026-01-13
Company data provided by crunchbase