WelcometoSSM · 10 hours ago
Continuous Improvement & Quality Assurance Manager
Ontario, CA
Full-time
Onsite
Mid, Senior Level
CA$78K/yr - CA$118K/yr
3+ years expOntario Lottery and Gaming (OLG) is looking for a Continuous Improvement & Quality Assurance Manager to enhance their procurement processes. The role involves leading process improvement initiatives, managing procurement tools, and ensuring compliance with policies while fostering a culture of engagement and development within the team.
Civic & Social Organization
Responsibilities
Contribute to the documentation of all procurement processes throughout the source-to-pay process and ensure documentation is continuously accessible to all procurement professionals
Support and/or lead procurement process improvement workshops and/or projects
Collaborate with procurement leaders and subject matter experts to identify challenges and opportunities and provide recommendations to streamline / improve existing processes and technologies
Support LEAN methodology adoption and focus to innovate new ideas to improve existing departmental processes and procedures
Support the development and maintenance of appropriate workflow designs for various procurement-related processes
Management and maintenance of repository of all applicable template documents and tools pertaining to predominant sourcing processes and procedures (e.g., RFP, RFQ, SSR, RFI, NC, etc.) and form contract types (e.g., MSA, SOW, NDA, etc.)
Actively communicate with all procurement team members and business users to constantly receive feedback on procurement processes, procedures, tools etc. in order to recommend and implement improvement initiatives
Support the development, maintenance, support and ongoing optimization of key departmental system tools (Salesforce and Microsoft D365 F&O); providing subject matter expertise to procurement department staff (and enterprise D365 users, as required)
Identify the enhancement and/or implementmentation of departmental procurement-related technologies to: (a) monitor the health of procurement processes/procedures; and (b) ensure key data is being captured
Develop and deliver training of monitoring tools to effectively enable user understanding, adoption and engagement with applicable business systems
Support and conduct maintenance to all procurement technologies, ensuring that it best assists procurement professionals in their day-to-day operations and provide first level technical support, escalate significant issues to Enterprise Technology as required and partner in the resolution
Conduct, review and advise on accuracy of data records within key departmental tools for data quality purposes in reporting
Support the development and User Acceptance Testing (UAT) for system enhancements of key departmental system tools (Salesforce and Microsoft D365 F&O), new and/or upgrades. Collaborate with procurement users to coordinate all UAT, review findings and troubleshoot issues for resolution
Identify system inefficiencies/gaps, recommend and implement opportunities for improvement and automation with key departmental system tools
Identifies and researches new procurement-related tools and technologies and bring forward recommendations for implementation, if applicable
Develop, maintain and deliver all procurement-related training and materials in relation to key departmental tools (Salesforce and Microsoft D365 F&O), and ensure appropriate processes are in place for new team members (for both Enterprise Procurement resources and Business Unit requesters to access applicable trainings
Ensure that all processes are aligned and support procurement policy
Conduct inter-departmental procurement process audits and work with Director of CIQA on findings, recommendations and remediations
Support quarterly reporting on enterprise Risk Profile and Appetite; collaborate with Director CIQA for validation and participate in reviews with OLG Risk & Performance business partner
Stay abreast of the evolving regulatory, directives and legislation through appropriate channels and networking and implement changes to procurement processes, procedures and tools, considering downstream and inter-related impacts
Support periodic procurement audit initiatives (internal and external) to ensure compliance with existing procurement policies in concert with OLG Corporate Compliance, Audit and Legal stakeholders
Support the development and ongoing framework for Contract & Supplier Performance Management (i.e., Supplier Scorecard)
Support the efficient and effective communication to the procurement team of all relevant changes to procurement tasks (process, policy, template, etc.)
Maintain an updated and accessible repository of applicable training materials for all Enterprise Procurement team members to advance the performance and capability development of the department
Foster an environment that encourages employee engagement and motivates team members to perform at their very best
Lead business users through the Continuous Improvement & Quality Assurance process by demonstrating strong procurement knowledge and necessary meeting management skills
Lead by example by focusing on personal career development and pursuing opportunities to increase relevant knowledge and skills
Fosters a coaching and mentoring culture within your department, ensuring yourself and people leaders in your department are willing and available to support their staff
Qualification
Required
University/College degree (Supply Chain Management, Business Administration, Business Process Management, Business Analytics, Computer Science, Software Engineering, Information Systems preferred)
Three (3) to five (5) years in continuous improvement, quality assurance or business process improvement roles
Experience with Salesforce or comparable Customer Relationship Management (CRM) or Contract Lifecycle Management (CLM) platforms is required, which involves the configuration, design, and implementation of processes using built-in no-code configuration tools
Deep expertise with Salesforce and Microsoft Dynamics D365 F&O required, in developing and automating workflow processes; applying business rules and approval frameworks; administering user permissions; designing and generating reports and dashboards; and enabling integration with complementary platforms (e.g., Power BI, Power Automate, etc)
Experience gathering and documenting business requirements, performing data analysis and translating business requirements into functional system requirements
Effective planning and organizational skills with the ability to quickly adapt to change
Excellent analytical, problem-solving and facilitation skills
Strong communication skills and organizational skills
Demonstrated ability to analyze complex issues, identify root causes, and implement effective solution with a holistic, system-wide perspective on impacts
Preferred
Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate, Power Pages, and Copilot Studio) an asset
Experience in public sector procurement, either Ontario Public Sector or Broader Public Sector, an asset
Benefits
Group Benefits Plan: Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).
Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).
Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
Growth Focus: Become your best self with access to new opportunities and personalized support programs.
Comprehensive Learning: 24/7 access to robust online learning programs.
Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.
Company
WelcometoSSM
Sault Ste. Marie defines work, life balance & affordability in a welcoming, urban setting with quick access to outdoor adventure.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase