Global Payments Inc. · 13 hours ago
Technical Support Associate II
Jeffersonville, IN
Full-time
Hybrid
Entry Level
2+ years expGlobal Payments Inc. is a company focused on providing technical support to end-users and enterprise applications. The role involves diagnosing and resolving technical issues related to hardware, software, and network connectivity while ensuring service requests are handled within agreed service levels.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
Responsibilities
Provide first and second level technical support, which includes centralized incident and request handling for customers with a focus on first call resolution; use best practices for incident management including detailed ticket documentation, and application of analytical skills to identify root cause and quickly determine the resolution
Diagnose, triage, and escalate incidents and requests to appropriate tier 3 and tier 4 assignee and/or team. Respond to incidents, requests for service, and questions within required response times
Troubleshoot and repair hardware and software issues on multiple operating systems
Provide on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals
Assist in system upgrades and maintenance, including, but not limited to, add and/or remove memory, hard drives, video cards and power supplies
Responsible for configuring, provisioning and supporting various mobile devices and mobile device platforms
Work to develop an understanding of standard issues and assist in the creation and maintenance of technical documentation and processes
Deploy software and system images for multiple OS and hardware standards
All other duties as assigned
Qualification
Required
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp
Proven team player with outstanding interpersonal and communication (written & oral) skills
Experience of cross functional working and cultural sensitivity
Demonstrated experience supporting end user Windows, Chrome, and Apple devices within an enterprise setting
Knowledge and administration of Microsoft Active Directory
Company
Global Payments Inc.
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2026-01-22
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2026-01-22
2026-01-16
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