Caltrans District 3 · 9 hours ago
INFORMATION TECHNOLOGY ASSOCIATE
Yuba, CA
Full-time
Hybrid
New Grad, Entry Level
$4,935/mo - $8,740/moCaltrans District 3 is seeking an Information Technology Associate to serve as a Telecommunications Support Analyst. The role involves installing, maintaining, and troubleshooting telecommunications equipment while providing support for business operations in the Marysville District Office and surrounding areas.
Government Administration
Responsibilities
Installing, maintaining and troubleshooting telecommunications equipment, including phone systems, Internet and cable networks, and other communication systems
Maintaining and updating telecommunication systems, including network infrastructure and peripherals
Documenting technical configurations and equipment inventory
Providing training to clients and end-users on the use of telecommunication equipment and software
Proficiency with communication protocols, including Landline, VOIP, and cellular
Deploying, configuring, and maintaining iOS on all iPhones and iPads
Troubleshooting hardware, software, and connectivity issues for mobile users
Managing device enrollment, security policies Mobile Device Management, and application deployment
Providing support for mobile email, VPN, and other enterprise apps
Responding to IT service requests via ticketing system
Creating/updating work instructions, procedures, and user training materials
Providing support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus
Qualification
Required
Possession of a valid driver's license is required when operating a state owned or leased vehicle
Statement of Qualifications (SOQ) required
Describe your experience with telecom inventory systems and monitoring tools
Describe your experience with deployment ticketing systems and data analysis software
If you were given a project to refresh 100 mobile phones spread out across multiple regions, describe the process you would use to ensure data preservation, proper line activation, while maintaining excellent customer satisfaction?
Possession of Minimum Qualifications will be verified prior to interview and/or appointment
If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification
Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent
Company
Caltrans District 3
Caltrans District 3 is a government administration company based out of 703 B ST, Marysville, California, United States.
Founded in 1895Marysville, California, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase