NEOGOV · 2 hours ago
Public Services Technician III
Community Development Department Marietta, GA
Full-time
Onsite
Mid Level
$17.95/hr - $22.88/hr
4+ years expNEOGOV is seeking a Public Services Technician III to provide customer service for the Community Development Department. The role involves processing transactions, collecting payments, and assisting customers with inquiries related to services and programs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Leads and coordinates daily work activities of assigned crew or co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; monitors status of work in progress and inspects completed work; assists co-workers with complex/problem situations, and provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment
Performs customer service functions according to area assignment: greets visitors, answers telephones and assists customers, citizens and taxpayers; provides information regarding Cobb County services, programs, policies and procedures; refers callers or visitors to other staff members as appropriate; and takes and/or messages as necessary
Receives, records and prepares receipts for payments for utility services, fines, fees, new service deposits, new meters, sewer connections, taxes, business licenses, police bonds, permits, court fees and other unit specific fees/services; answers questions regarding accounts, business classifications, charges and fee schedules, taxes, property ordinances, policies, procedures, etc.; inputs bank draft information into billing master; and processes related documentation according to established procedures
Assists staff or customers in resolving disputes or conflicts concerning payments, fees, penalties, procedural or legal requirements for assignment area: interacts with staff from other departments and outside agencies to conduct research, exchange information, respond to inquiries, and resolve problems
Establishes and maintains manual and automated records regarding customer accounts: establishes new accounts according to area assignments; processes the connection and/or disconnection of services as appropriate; prepares work orders and coordinates services with other staff as appropriate; maintains files of completed work orders, account documentation, and other program records. monitors customer accounts for billing errors in order to ensure accurate accounting and billing
Prepares and mails billings and reminders for payments due according to established schedules; monitors delinquencies and performs necessary follow-up to bring current
Performs a variety of money management functions: verifies money inventory at beginning of the day; performs daily counting and cash drawer balancing of all monies transacted; performs calculations and prepares appropriate tallies and documentation; verifies amounts before turned in at the end of the day; balances and prepares daily bank deposits for pickup by courier
Performs other related duties as assigned
Qualification
Required
High School Diploma or GED required
Four years of experience in customer service or cashiering
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
Preferred
Notary Public
Experience operating Opex Scanner
Experience with Mavro Software
Experience with Accela Software
Experience with OnBase Software
Experience with Microsoft 365
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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