The Hartford · 2 hours ago
Business Insurance Auto Claims Representative II - Hybrid
Lake Mary, FL
Full-time
Hybrid
Entry Level
$55K/yr - $82K/yr
4+ years expThe Hartford is a leading insurance company dedicated to making a difference and helping others achieve their goals. They are seeking a Business Insurance Auto Claims Representative II to investigate and manage workers' compensation and property/casualty claims, ensuring customer satisfaction and compliance with state requirements.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
Responsibilities
Handling of claims which includes initial file intake, review coverage for accurate application based on policy interpretation, execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components
Investigating Business Insurance Auto claims to determine liability exposures and subrogation
Handle a high volume of claims, with a focus on financial accuracy
Successful handling of property damages to include estimates, rental, and total losses of vehicles
Managing claim deadlines and developing jurisdictional expertise
Handling first and third-party claim files in a manner consistent with claim quality standards and goals
Accurate reserve analysis for loss, to include excess exposure recognition
Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls
Participation in phone queue to drive customer satisfaction
Handling of 50 states and adhering to all state compliance requirements
Effectively communicating with Agents and high valued business insurance customers
Developing strong relationships with customer advocates and client service executives
Drafting file claim status reports and report out on key file developments in calls with customers and business partners
Find improvements and efficiencies in a fast-paced environment
Being open to feedback and coachable is important
Qualification
Required
Bachelor's Degree preferred or Minimum of 4 years Claims Adjusting experience inclusive of coverage and liability investigations preferred
Demonstrated capacity to multi-task in a structured work environment
Ability to utilize multiple systems to handle/process claims with strong efficient keyboarding skills
Proven ability to utilize critical thinking skills to gather and analyze information and data to make sound decisions
Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford's standards of communication
Continually evaluate self against performance targets and strive to exceed expectations
Excellent telephone and interpersonal skills with a focus on the customer
Strong time management, organization, and attention to detail
Proficient in OneNote, Word, Excel, Outlook
Ability to breakdown explanations of complex process and rules into manageable information
Must have a winning mindset that is focused on continuous improvement, teamwork, and delivering fast, quality service for our customers
Excellent oral and written communication
Ability to type at least 55 wpm a plus
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office
You will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required
Benefits
Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year and Paid Holidays
Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).
Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
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