Vultr · 1 day ago
Strategic Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $130K/yr
7+ years expVultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. They are seeking a highly skilled and experienced Strategic Customer Success Manager to serve as the customer’s strategic advisor, ensuring they achieve measurable business outcomes while maximizing the value of the company's infrastructure and support services.
Artificial Intelligence (AI)Cloud ComputingCloud InfrastructureCloud StorageWeb Hosting
Responsibilities
Account Ownership: Serve as the primary post-sales point of contact for a portfolio of top-tier strategic accounts across enterprise, AI/ML, and hyperscale segments
Customer Outcomes: Drive adoption, expansion, and retention by aligning customer goals to product capabilities and ensuring measurable business impact
Executive Relationship Management: Build and maintain executive-level relationships (CTO, CIO, VP Engineering, Procurement, etc.), becoming a trusted advisor in infrastructure strategy
Service Delivery Coordination: Partner with Technical Account Managers (TAMs) and Service Delivery to ensure SLAs, contractual obligations, and operational outcomes are met
Growth & Expansion: Identify opportunities for growth, renewal, and expansion through close alignment with Sales, Product, and Solution Architecture
Risk Management: Proactively identify churn risks and create mitigation plans through strategic success planning, stakeholder engagement, and value realization frameworks
Advocacy: Represent the customer’s voice internally, influencing roadmap and service improvements
QBRs / EBRs: Lead regular Executive Business Reviews highlighting performance, usage, ROI, and strategic alignment
Qualification
Required
7+ years of experience in Customer Success, Account Management, or Strategic Account roles within IaaS, PaaS, Cloud, or Enterprise Infrastructure environments
Proven success managing large, complex enterprise or strategic accounts with contractual and SLA-driven obligations
Strong technical acumen across cloud compute, networking, and storage; familiarity with GPUs, VMs, and bare-metal infrastructure preferred
Exceptional communication, negotiation, and executive-presence skills
Demonstrated ability to collaborate cross-functionally with Sales, Product, Engineering, and Operations
Data-driven mindset with experience using health scores, usage metrics, and success plans to drive outcomes
Bachelor's degree in a related field (Business, Engineering, or Computer Science preferred)
Preferred
Knowledge of AI/ML workload deployment, GPU cluster management, or cloud optimization strategies
Familiarity with Salesforce, Gainsight, or similar Customer Success platforms
Benefits
100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription
Company
Vultr
Vultr is an AI cloud infrastructure platform offering latest generation NVIDIA GPUs and AMD CPUs and GPUs across 32 worldwide regions
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$662M2025-06-23Debt Financing· $329M
2024-12-18Private Equity· $333M
2014-02-20Angel
Leadership Team
Mike Marinescu
Chief Technology Officer
Recent News
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
2025-12-06
2025-12-02
Company data provided by crunchbase