Common Room · 19 hours ago
Senior Associate Implementation Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $135K/yr
2+ years expCommon Room is a customer intelligence platform that empowers companies with AI enrichment and automation to enhance their customer engagement. The Senior Associate Implementation Manager will be responsible for managing multiple implementation engagements, delivering onboarding experiences, and ensuring customers understand how to effectively use the platform from day one.
Artificial Intelligence (AI)Contact ManagementGenerative AIMarketing AutomationSales Automation
Responsibilities
Own 15+ concurrent implementation engagements, primarily for growth and commercial customers. Some engagements will operate in a “pooled” scaled services model while others will be independently owned short-term, one-time special projects
Deliver programmatic, playbook-driven onboarding using established Common Room frameworks, templates, and workflows
Lead customer milestones like kickoff calls, configuration sessions, and training with clarity and confidence
Run high-quality one-to-many webinar-based enablement sessions that help customers understand not just how to use Common Room, but why it matters
Guide customers through core setup:
CRM integrations
Initial segments and plays
Scoring configuration
Early activation workflows
Track progress against defined milestones and help customers reach time-to-value quickly
Partner closely with Customer Success Managers to ensure clean handoffs and continuity post-implementation
Surface risks, questions, or blockers early and escalate appropriately
Learn patterns across implementations and apply feedback to continuously improve delivery quality
Qualification
Required
2–4 years of experience in SaaS Implementation, Customer Success, or Onboarding
Strong facilitation and training skills: you're comfortable leading groups and explaining concepts clearly
Excellent organization and time management across multiple projects
Comfort working within defined processes and playbooks
Ability to take feedback, recognize patterns, and improve quickly
Clear written and verbal communication skills
A customer-first mindset balanced with respect for scope and structure
Preferred
Experience working with GTM, RevOps, or Sales tools
Familiarity with CRM systems (Salesforce, HubSpot)
Experience onboarding customers at scale through programmatic delivery
Benefits
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Company
Common Room
Know who to target, when to engage, and how to convert with the most informed GTM AI.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.9MKey Investors
GreylockIndex Ventures
2021-04-01Series B· $32.3M
2020-09-01Series A· $16.3M
2020-03-01Seed· $4.3M
Leadership Team
Linda Lian
Co-Founder and CEO
Viraj Mody
Co-Founder, CTO
Recent News
Index Ventures
2025-12-05
Greylock
2025-12-02
2025-11-25
Company data provided by crunchbase