O Bee Credit Union · 8 hours ago
IT Service Desk Specialist
Lacey, WA
Full-time
Onsite
New Grad, Entry Level
$27.61/hr - $41.42/hrO Bee Credit Union is hiring an IT Service Desk Specialist to join our amazing team. This role plays a vital part in delivering exceptional technical support to our employees and involves being the first level contact for IT support requests and incidents.
BankingFinanceFinancial Services
Responsibilities
Act as the primary contact for all IT support requests and incidents through various channels and provide timeline and effective solutions
Follow standard help desk procedures to ensure accurate documentation and efficient issue resolution, escalating situations requiring urgent attention as needed
Research questions using available information and resources and utilizes remote assistance software to troubleshoot, diagnose and resolve system issues while advising users on appropriate actions
Image, deploy, and maintain standard IT equipment. Maintains accurate CMDB. Manage user accounts, permissions, and access rights in accordance with credit union policies. Maintain accurate up-to-date documentation of IT processes, procedures, and knowledge base articles to facilitate efficient issue resolution and information sharing
Perform system-related daily, monthly, quarterly and year-end processing
Complete a variety of operational tasks and projects, including software installations, PC and printer troubleshooting, job scheduling, and resolving or routing user questions and issues
On-call status support in rotation with others in the IT Department as well as some weekend work
Qualification
Required
Must have an associate degree in Information Technology or a related field. Equivalent education, training, or professional experience in an office or technical environment may be considered in place of the degree
Must be able to follow documented instructions and escalations
Strong Knowledge of PC hardware and software - installing, configuring, diagnosing and troubleshooting
A strong commitment to providing exceptional service and a proactive approach to meeting end-users' needs
Ability to manage user expectations and find solutions within organizational guidelines
In-depth understanding of diverse computer systems and networks
Strong organizational and time management skills
Excellent diagnostic and problem-solving skills
Knowledge of information security and data privacy principles
Preferred
A bachelor's degree is preferred
Experience with Jack Henry Symitar and ancillary system is preferred
Experience in solving connectivity and other network issues
A+, Microsoft, Security+, Network+ certification is preferred
Benefits
Employer-paid medical, dental, and vision insurance options
100% 401(k) match up to 4% of your salary
Tuition reimbursement
Charitable Volunteer Hours
Incentive pay for achieving individual or company goals
Company
O Bee Credit Union
O Bee Credit Union is a banking, credit union, and mobile banking company.
Founded in 1955
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Martha Prestin
Chief Financial Officer
Lee Wojnar
Chief Marketing Officer
Recent News
The Daily Chronicle
2024-02-19
The Daily Chronicle
2024-02-19
Company data provided by crunchbase