Kelly · 6 hours ago
Customer Support Specialist
Newport News, VA
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expKelly is a staffing pioneer dedicated to connecting people with great job opportunities. The Customer Support Specialist will provide customer service related to sales and installations, maintain positive customer relations, and resolve complaints efficiently while ensuring compliance with consumer laws.
OutsourcingProfessional Services
No H1B
Responsibilities
Surgery Product Usage Validation
Verify and validate incoming surgery product usage cases
Resolve discrepancies in product usage with support from Sales Representatives
Billing Support
Foster relationships with hospital billing specialists
Address product usage questions to support prompt billing
Follow up on purchase orders, resolve billing discrepancies
Sales Support
Act as a liaison with Sales Representatives, providing requested product or case info
Escalate Sales Rep requests as needed based on complexity or urgency
Customer Support
Serve as the primary point of contact for customers; provide creative solutions to issues
Provide proactive updates on order status to accelerate billing
Communicate product delivery timelines, including back orders
Escalate hospital requests when necessary based on urgency
Resolve and document customer complaints in CRM
Maintain direct contact with customers before and after sales
Qualification
Required
Minimum 2+ years of relevant experience
Familiarity with work routines and well-defined technical procedures
Strong interpersonal and communication skills
Ability to manage and resolve customer issues with professionalism
Preferred
Specialized education or training preferred
Experience with CRM systems is a plus
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase