Webster First Federal Credit Union · 1 day ago
Indirect Lending Underwriter
Worcester, MA
Full-time
Hybrid
Mid, Senior Level
$50K/yr - $60K/yr
5+ years expWebster First Federal Credit Union is a full-service, indirect lending CUSO. The Indirect Lending Underwriter is responsible for analyzing and evaluating credit applications for indirect loans, ensuring compliance with lending policies, and providing exceptional customer service to dealers and clients.
BankingCredit BureauFinancial Services
Responsibilities
Review collateral specifications, customer profiles, and credit files to render decisions on indirect lending applications received from a network of dealers, while managing predetermined turn-around time guidelines. Escalate decision making to management when necessary
Assess the creditworthiness of applicants and the collateral offered and maintain accurate and detailed notes in loan applications
Work with dealers and clients to obtain any missing or incomplete application information needed to make a credit decision
Maintain a high level of customer service and confidentiality with clients and dealership personnel while resolving issues with speed, accuracy, and empathy
Have the ability to resolve dealer and client concerns and issues in a timely manner
Under general guidance of management, prioritize application queues based on time, dealer, and credit score, and make accommodations based on funding, collateral, and credit policy
Use limited authority levels to make policy override decisions and review funding exceptions
Monitor loan origination system queues and communicate with dealers and clients electronically and by phone to resolve issues in a timely manner
Adhere to all company policies, stay abreast of policy amendments, and successfully complete any required training in a timely manner
Attend monthly meetings in Worcester, MA and periodic offsite dealer visits, as scheduled
Promote Bank Secrecy Act (BSA) Compliance by adhering to all BSA and Office of Foreign Assets Control (OFAC) Regulations specific to the job functions and by assisting the BSA Department as necessary with any departmental function-specific items
Support the overall business objectives of WFFCU at all times, exercising flexibility, creativity, strategic thinking, and exceptional customer service, externally and internally
Perform similar work-related duties, as assigned
Qualification
Required
High school diploma or equivalent
Minimum of 5 years of banking/credit union experience required
Minimum of 2 years of indirect auto underwriting experience required
Basic math skills and ability to spot discrepancies to understand department analytics
Ability to read and understand credit bureau data
Basic understanding of state and federal regulatory compliance and policy issues and risk mitigation as well as fair lending and preferential lending
Proficient with Microsoft Office, including Excel, Word, Teams, and Outlook, as well as industry specific software
Excellent written and verbal communication skills, and ability to develop and maintain relationships with dealers and clients
Excellent referral and customer service skills
Professional demeanor with strategic thinking ability
Strong organizational skills and attention to detail
Positive attitude and team player
Valid, insurable driver's license and reliable transportation to be able to travel to Worcester monthly, for team meetings and to periodic dealer visits offsite
Ability to be relied upon to be available for work, including occasional weekends, holidays, and hours outside of normal business hours
Preferred
Bachelor's degree
Collection experience
Company
Webster First Federal Credit Union
Webster First Credit Union is a financial services and banking company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Erin Jansky
Chief Human Resources Officer
Recent News
2025-11-27
WBJournal.com
2025-08-26
Worcester Business Journal
2024-12-09
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