Tulsa City-County Library · 2 days ago
Customer Service Assistant
Sperry, OK
Full-time
Onsite
New Grad, Entry Level
$14.42/hr - $14.42/hrTulsa City-County Library is seeking a Customer Service Assistant at the Judy Z. Kishner Library. The role involves engaging with customers to provide information, assist with library services, and ensure a welcoming environment for community members.
Libraries
Responsibilities
Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource
Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers
Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet
Registers customers by issuing and updating library cards
Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need
Qualification
Required
High school diploma or G.E.D. required
Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource
Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers
Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet
Registers customers by issuing and updating library cards
Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need
Flexible and adaptable throughout the workday, as well as in the type and location of work to be accomplished in order to provide superior customer experiences
Preferred
Customer Service Experience preferred
Company
Tulsa City-County Library
The Tulsa Library opened in 1913 with one location and just over 1,000 items in circulation.
Founded in 1913
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kimberly Johnson
Chief Executive Officer
Rebekah Cowan
Chief Technology Officer
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