CJK Group, Inc. · 1 day ago
CTC Technical Analyst
Clinton Township, MI
Full-time
Onsite
Entry Level
2+ years expCJK Group, Inc. is a leading international automotive communications and publishing solutions provider. The Country Technical Coordinator (CTC) Technical Analyst will be responsible for processing Dealer Issue Detection-Incident (DID-I) reports from the Stellantis dealer network, ensuring compliance and maintaining strong client relationships.
AdvertisingManufacturingPrintingPublishing
Responsibilities
Oversee the day-to-day Stellantis DID-I activities
Review all DID-I’s for specific corporate compliance including, but not limited to: Specific vehicle conditions, Specific diagnosis and repair procedures performed, Parts required for repairs, Attached media regarding the cause/correction
Review DID-I for completeness and either reject for further corrections or accept to promote to customer database for further analysis
Communicate with internal and external clients
Ensure timely and accurate completion of tasks which maintain compliance to both corporate and customer standards
Follow-up on all rejected DID-I reports with the specific dealer and ensure all revisions have been incorporated correctly
Develop and maintain strong client relationships with the engineering and service organizations
Follow current DID-I procedures and processes to ensure deliverables meet or exceed client expectations
Provide updated DID-I project information relating to project schedules, and project changes
Document open issues and follow through on resolution as needed
Use of Content Development QS 9000/TS16949 Procedures, Work Instructions, Training and Records according to the corporate quality system
Qualification
Required
Knowledgeable in automotive failure analysis
Two years' experience as an automotive technician and/or similar automotive technical service experience
Excellent written and oral communications skills
Proficient with Microsoft Office Suite or related software
Manage time/workload to ensure successful delivery of projects
Exceptional attention to detail and thorough approach to follow-through on all tasks
Enthusiastic and well organized
Ability to multitask and interface with many personalities
Capable of adhering to schedules and raising issues as necessary
Ability to work under pressure and prioritize tasks to ensure efficiencies
Preferred
Automotive Service Excellence (ASE) certifications preferred
Benefits
Competitive salary and benefits package
Opportunities to advance within our company
Company
CJK Group, Inc.
CJK Group is a privately held portfolio of international printing, publishing services, and technology/information solutions companies that support the book, magazine, catalog, journal, and commercial publishing industries as well as information providers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Kurtzman
Chief Executive Officer
Company data provided by crunchbase