Wright Family Law Group · 3 weeks ago
COO (Chief Operating Officer)
United States
Full-time
Remote
Director/Executive
$160K/yr - $200K/yr
7+ years expWright Family Law Group is a fast-growing, virtual-first Massachusetts law firm focused on divorce, family law, and bankruptcy. They are seeking a hands-on Chief Operating Officer to bring structure, discipline, and operational excellence to the firm, ensuring that attorneys can focus on client results while the firm scales sustainably.
Law Practice
Responsibilities
Own daily operations across intake, legal support, admin, marketing operations, and finance
Identify bottlenecks and design scalable, documented workflows
Implement and enforce SOPs, role clarity, and accountability
Act as the operational decision-maker so the Founder isn't the default escalation point
Manage non-attorney team leads (intake, operations, marketing, admin)
Establish KPIs, scorecards, and performance expectations
Oversee hiring, onboarding, performance management, and offboarding
Address underperformance directly, professionally, and promptly
Oversee budgeting, forecasting, cash-flow visibility, and reporting
Monitor profitability by role, department, and service line
Partner with accounting, payroll, and external vendors
Support pricing and retainer strategy from an operational lens
Own the operational client journey from intake through case close
Optimize CRM usage, intake workflows, and conversion tracking
Ensure consistent communication standards
Reduce friction points that cause client dissatisfaction or team stress
Oversee the firm's tech stack (Clio, Lawmatics, communications tools)
Ensure systems are configured correctly, documented, and consistently used
Drive adoption of automation and AI-assisted workflows where appropriate
Maintain data security and compliance standards
Qualification
Required
7+ years in senior operations or firm management
Proven experience scaling a founder-led organization
Strong financial literacy and KPI discipline
Track record of building systems and enforcing standards
Excellent organizational and communication skills
Preferred
Experience in a law firm or regulated professional services
Experience managing virtual or hybrid teams
Familiarity with Clio, Lawmatics, or similar platforms
Comfort working closely with a strong founder personality
Benefits
Competitive annual salary
Paid time-off package
Company
Wright Family Law Group
Wright Family Law Group is a full service law firm in Massachusetts specializing in all aspects of family law.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase