MAA · 12 hours ago
IT Support Analyst | Memphis Corporate Office
Germantown, TN
Full-time
Onsite
Entry Level
1+ years expMAA is a company that values individuality and integrity, seeking an IT Support Analyst to address technical needs and enhance customer service. The role involves providing end-user support, maintaining network security, and collaborating on IT initiatives to improve efficiency and service levels.
Commercial Real EstateProperty DevelopmentProperty ManagementReal EstateReal Estate InvestmentRetail
Responsibilities
Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks
Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems
Serves as primary point of contact to set up and maintain network security
Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems
Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures
Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels
Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems
Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done
May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company
Fosters positive relationships by offering quality, courteous, professional customer service
Performs other related duties as assigned to meet the needs of the business
Qualification
Required
Bachelor's degree in Information Technology, Business Administration, or other computer related field with 1-3 years of work experience; or an equivalent combination of education and experience required
Knowledge of Windows Operating Systems and the Microsoft Office installation process
Knowledge of Microsoft Open Database Connectivity (ODBC) connectivity for Microsoft Structured Query Language (SQL) Server
Knowledge of Cisco wireless routers
Skill in computer hardware troubleshooting including monitors, printers and desktop software
Skill in applying critical thinking, analysis and problem-solving methods
Skill to clearly and concisely communicate verbally and in writing both technical and non-technical information
Skill in explaining technical information in layman's terms
Skill working in a collaborative team environment
Skill working with minimal direction
Skill in providing customer service
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to work occasional weekends and/or holidays
Preferred
Previous experience in an IT support role preferred
Previous experience making user updates in Active Directory preferred
Company
MAA
MAA is a real estate investment trust that focuses on the acquisition, development, and management of multifamily homes.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.77B2025-11-03Post Ipo Debt· $400M
2024-12-11Post Ipo Equity· $350M
2024-05-13Post Ipo Debt· $400M
Leadership Team
Clay Holder
Senior Vice President, Chief Accounting Officer
Leslie Wolfgang
SVP, Chief Ethics and Compliance Officer and Corporate Secretary
Recent News
2025-12-06
thefly.com
2025-11-10
PR Newswire
2025-10-30
Company data provided by crunchbase