Honeydew · 14 hours ago
Membership Specialist
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15/hrHoneydew is transforming skincare by making it accessible and affordable for everyone. They are seeking a highly organized and attentive Membership Specialist to support their members remotely by responding to inquiries and ensuring a smooth experience for each individual.
Health CareMedicalWellness
Responsibilities
Respond to all membership emails within a 4-hour window during business hours
Monitor and respond to questions in Slack from members or internal teams
De-escalate and professionally handle emotionally sensitive inquiries from patients or members
Troubleshoot account access, billing, and membership status issues
Maintain clear documentation of interactions and flag any trends or issues
Communicate with internal teams as needed to resolve complex issues
Uphold privacy, empathy, and professionalism in every interaction
Qualification
Required
Customer service experience
Proven ability to de-escalate tense or emotional situations with empathy and clarity
Excellent written communication skills—clear, kind, and concise
Reliable, self-directed, and able to work independently
Ability to manage time and prioritize while meeting the required 4-hour response window
Company
Honeydew
Honeydew is a platform providing people access to dermatology care and science-backed skin treatments
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageLeadership Team
David Futoran
Co-Founder & CEO
Joel Spitz
Co Founder and Chief Medical Officer
Company data provided by crunchbase