Nesco Resource · 1 week ago
It Helpdesk Support Technition
Burlington, MA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hr
0+ years expNesco Resource is seeking an IT Helpdesk Support Technician who thrives on helping people and solving problems. This role involves providing first-line support for IT requests, troubleshooting hardware and software issues, and collaborating with senior IT teams to enhance user experience.
ConsultingHuman ResourcesStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Serve as the first line of support for internal IT requests related to hardware, software, systems access, and applications
Respond to, track, and resolve tickets using a formal ticketing system, ensuring clear communication through closure
Troubleshoot basic issues related to desktops, laptops, printers, peripherals, and connectivity for on-site and remote users
Act as a liaison between end users and higher-level IT teams by gathering details, escalating issues, and providing status updates
Translate user-reported problems into clear, actionable information for efficient troubleshooting
Assist with user account setup, password resets, and access changes in alignment with security and approval processes
Manage user access to approved email distribution lists, shared mailboxes, and collaboration tools
Support employee onboarding and offboarding, including workstation setup, peripherals, and standard system access
Escalate unresolved or complex issues appropriately and track them through resolution
Maintain accurate documentation, SOPs, FAQs, and audit trails for IT support activities
Follow all IT security, compliance, and quality system requirements
Identify recurring issues or trends and contribute to continuous improvement efforts
Maintain organized, clean, and compliant IT workspaces in alignment with workplace safety standards
Collaborate cross-functionally and assist with ad-hoc IT tasks as needed
Qualification
Required
Must be a U.S. Person as defined by U.S. export control regulations (ITAR compliance requirement)
Associate's degree in IT, Computer Science, or a related field — or equivalent hands-on experience
0–2 years of experience in an IT helpdesk, technical support, or customer-facing technology role
Familiarity with Windows operating systems, Microsoft 365, and common business applications
Basic understanding of IT service management, ticketing systems, and troubleshooting practices
Ability to work independently while staying organized, accurate, and responsive
Comfort following SOPs, work instructions, and documentation standards
Willingness to follow PPE and safety requirements when supporting users in lab or production areas
Strong customer-service mindset with the ability to explain technical concepts to non-technical users
Clear verbal and written communication skills
Solid troubleshooting instincts and attention to detail
Working knowledge of Windows OS, Microsoft 365, basic networking concepts, and endpoint devices
Ability to prioritize multiple requests and document work accurately
Team-oriented, dependable, and adaptable in a dynamic environment
Preferred
CompTIA A+ or similar certifications are a plus, but not required
Benefits
MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase