PartnerHero · 1 hour ago
Senior Sales Engineer
United States
Full-time
Remote
Senior Level
5+ years expCrescendo is a company that represents peak CX performance in the AI era, combining outsourcing expertise with innovative technology. The Senior Sales Engineer will play a critical role in the pre-sales environment, assisting the Sales team by demonstrating Crescendo's unique capabilities and providing technical expertise to prospects and existing customers.
ConsultingOutsourcingSoftware
Responsibilities
Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools
Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools
Create resources and workshops to demonstrate agentic AI use cases that can drive value
Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices
Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers
Partner with our CX Solution Designers to create service design and cost models for our customers
Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed
Contribute to account strategies, and assist in scoping engagements. Offer insights and recommendations to help close new business and expansion opportunities
Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables
Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives. (Hint: We’re the only company offering Augmented AI — the best AI technology, fully managed by us with guaranteed outcomes and live human agents included in the solution.)
Qualification
Required
5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred)
Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences
Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI
Knowledge of webhooks, REST APIs, and common integration patterns
Experience experimenting with multiple leading LLMs and their various applications in the CX space
Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies
Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller
Preferred
Familiarity with programming/scripting languages such as Python or JavaScript
Benefits
Remote working arrangements
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company
PartnerHero
PartnerHero provides companies with staffing customer experience and software development fields.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-02Acquired
Leadership Team
Alexandria Dells
Provider Operations Partner Associate
Allison Moore, M.Ed.
Training Manager, Partner Operations
Recent News
2025-06-04
Triad Business Journal
2025-01-01
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