Systems Integration, Inc. (SII) · 4 hours ago
Operations Manager
Washington,DC,US
Full-time
Onsite
Mid, Senior LevelSystems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking an Operations Manager to oversee all daily operations for a government contact center, ensuring consistent, high-quality service delivery across a 24x7x365 environment.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Manage and support all daily call center operations, including oversight of 24x7x365 services and support staff
Ensure adherence to program policies, processes, procedures, and training approval workflows
Communicate high‑level escalations, troubleshooting updates, service concerns, and operational reports to government stakeholders
Oversee and approve the creation, revision, and maintenance of operational work instructions and program SOPs
Provide direction and support to operational teams to ensure consistency, quality, and compliance across all customer service functions
Monitor operational performance and collaborate with leadership to resolve issues and improve service delivery
Partner with cross‑functional teams to maintain alignment with program goals and ensure operational readiness
Qualification
Required
Experience managing contact center operations of approximately 200 staff or larger
Strong understanding of contact center workflows, performance metrics, and operational best practices
Proven ability to manage 24x7x365 operations and lead diverse teams
Strong communication, problem‑solving, and stakeholder‑management skills
Ability to oversee SOP development and ensure consistent operational execution
Bachelor's degree in Business Administration, Operations Management, Public Administration, or a related field
Must be able to pass a federal background check that includes a credit check
Preferred
Experience supporting government contracts or working within a regulated environment preferred
Company
Systems Integration, Inc. (SII)
Systems Integration is an information technology company that offers turnkey contact center infrastructure solutions.
Founded in 1990
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Srinath Narayan
Chairman & CEO
Company data provided by crunchbase