Prism Medical Products, LLC · 13 hours ago
Client Relations Associate - Customer Service - Day shift - 3 Weeks of PTO and more!
Rock Hill, SC
Full-time
Onsite
New Grad, Entry LevelPrism Medical Products, LLC is a nationwide provider of specialty home medical supplies focused on advanced wound care products. The Client Relations Associate will handle various client inquiries, provide issue resolutions, and ensure client satisfaction through effective communication and support.
Health CareMedical
Responsibilities
Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience
Proficient use within Microsoft Outlook applications and how it’s relative to our operations and ability to service our customers with high level client care
Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients
Know Prism’s scope of service and the geographic areas we operate within
Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences
Manage large amounts of inbound and outbound calls in a timely and courteous manner
Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients
Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience
Provide the proper correspondence to referring internal contacts with respect to the patient file
Assist management with administrative tasks as needed
Ability to identify opportunities to provide product enhancements as they arise
Be a team player and assist others in their duties when needed
Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately
Perform other duties and projects as requested by management
Effectively communicate in all streams of contact with our clients: Medchat, Email, Text, and Phones
Ability to maintain designated KPI inside of workflow and inbound and outbound phone focus daily
Qualification
Required
Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience
Proficient use within Microsoft Outlook applications and how it's relative to our operations and ability to service our customers with high level client care
Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients
Know Prism's scope of service and the geographic areas we operate within
Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences
Manage large amounts of inbound and outbound calls in a timely and courteous manner
Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients
Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience
Provide the proper correspondence to referring internal contacts with respect to the patient file
Assist management with administrative tasks as needed
Ability to identify opportunities to provide product enhancements as they arise
Be a team player and assist others in their duties when needed
Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately
Perform other duties and projects as requested by management
Effectively communicate in all streams of contact with our clients: Medchat, Email, Text, and Phones
Ability to maintain designated KPI inside of workflow and inbound and outbound phone focus daily
Benefits
3 Weeks of Paid Time Off that begins accruing your first month of employment!
Paid Holidays - eligible upon hire!
A comprehensive list of health benefits options to choose from
Employer match to 401k contributions
Robust training programs on professional, technical and leadership skills
Employee Referral Program
Education Reimbursement
Community outreach opportunities
Company
Prism Medical Products, LLC
Prism Medical Products is a consumer services company that offers urological and wound care supplies.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-01-06Acquired
Company data provided by crunchbase