Mankiewicz Coatings USA · 1 day ago
Technical Service Representative
Lakeside Travel Park, FL
Full-time
Onsite
New Grad, Entry LevelMankiewicz Coatings USA is a leading manufacturer of high-quality coating solutions with over 125 years of innovation. They are seeking a Technical Service Representative to provide technical customer support and manage the implementation of new products, requiring 75% national travel, primarily in the Midwest area.
Chemicals
Responsibilities
Technical customer support on the implementation of new Mankiewicz products
Monitor technical trends (coatings, application techniques and application equipment)
Manage the testing on the marketability of new applications and application systems
Initiation, performance and evaluation of competitive research
Presentation of new products and their advantages to the customer according to the customers processes and requirements
Direct the identification of customers' needs and market opportunities to continuously expand Mankiewicz' activities
Adjustments of products and adjustments in regards to customers' needs
Proactive handling of continuing education in regards to relevant technical and market knowledge
Represent the company professionally and courteously
Ensure reports are in line with internal format requirements
Direct the application-technological trials and their documentation
Consult customers with application equipment
Application parameter testing of new product developments and optimization in cooperation with the laboratory
Organize workshops with colleagues and/or customers
Development of application recommendations for customers (internal and external)
Documentation of all internal processes (ATA reports, samples orders, etc.)
Gathering of information on, analysis of and dealing with application problems and complaints of the customers
Establishing and definition of application windows
Instruction of customers' painters / application engineers; imparting of specific application-technological knowledge
Imparting of knowledge on pretreatment methods to customers (internal and external)
Ensure that goals, targets and strategies will provide midterm and long term added profit to the group
Ensure efficient travel planning within the group possible
Travel to customer facilities required. Must be willing to travel via vehicle, plane, train, etc
Maintain compliance with all company policies and procedures
Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of Mankiewicz Coatings
Qualification
Required
High School diploma required
Receive hazardous waste training within 6 months of initial employment, and annually thereafter in accordance with the applicable provisions of R.61-79.262.17(a)(7)(ii), (iii) and (iv)(D) of the South Carolina Hazardous Waste Management Regulations (SCHWMR)
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Intermediate knowledge of the installations / technical systems
Intermediate knowledge of the applications techniques (nozzles, piston pump, double diaphragm pumps)
Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook and Powerpoint)
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination
Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Requires frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling and reaching
Must be able to mix paints, use paint sprayers and other equipment to efficiently and effectively perform the job
Exposure to fumes and hazardous chemicals
Must be able to lift and carry up to 50 pounds
Able to stand for 8 hours per day
Must be able to talk, listen and speak clearly on the telephone
Company
Mankiewicz Coatings USA
Over 125 years of innovation have made Mankiewicz one of the world's leading manufacturers of high-quality coating solutions for industrial series production.
Founded in 1895
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase