Knox Systems, Inc. · 19 hours ago
ServiceNow Developer
Boston, KY
Full-time
Hybrid
Mid, Senior Level
$135K/yr - $175K/yr
4+ years expKnox Systems, Inc. is a leader in providing secure cloud services for U.S. government customers. They are seeking a ServiceNow Developer/System Administrator to enhance and administer ServiceNow modules, integrate data from cloud providers, and support platform upgrades in a dynamic environment.
ComputerCyber SecurityGovernment
No H1B
U.S. Citizen Only
Responsibilities
ServiceNow Development & Administration Develop, configure, enhance, and administer ServiceNow modules including:
Incident, Problem, Change, Request, CMDB, Knowledge
Customer Service Management (CSM) including Case Management
Service Catalog & Service Portal
Build and maintain Forms, Workflows, UI Policies, Business Rules, Script Includes, Groups, Roles, ACLs, and Views
Create and improve Dashboards, Performance Analytics metrics, and scheduled reporting
Design and maintain CMDB structures, reconciliation rules, cloud-specific data models, and integration points
Integrate data from cloud providers such as AWS and Azure—including resource inventories, configuration metadata, asset lifecycle data, and tagging structures —into a unified and accurate CMDB
Build and maintain integrations with multiple data sources, including cloud APIs and monitoring/observability platforms ensuring strong data quality and normalization across all configuration items
Develop high-quality Service Portals, widgets, and custom UI components using AngularJS and ServiceNow APIs
Implement automated request fulfillment, case intake workflows, and customer self-service experiences
Implement workflows using Flow Designer, IntegrationHub, Scripted REST APIs, and orchestration capabilities
Automate multi-system tasks and align platform functions with cloud operational workflows and DevOps practices
Support platform upgrades, patching, and continuous improvement
Follow Knox Systems’ development standards, Configuration Management policies, and Agile practices
Troubleshoot issues, perform root-cause analysis, and resolve platform and integration problems
Work closely with engineers, analysts, PMs, and senior technical staff in an Agile environment
Provide clear technical guidance to customers and senior leadership
Present technical concepts in non-technical terms to government stakeholders
Mentor junior developers and collaborate with senior ServiceNow SMEs
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Information Systems, or related technical field, or equivalent experience
4–8 years of professional experience (2–6 with a Master's), or additional experience in lieu of a degree
4+ years of ServiceNow development
Expertise with ServiceNow APIs for custom solutions and integrations
Experience with ServiceNow: ITSM, Customer Service Management, CMDB, Domain Separation, Service Catalog, Service Portals, Performance Analytics, Service Portal development, Flow Designer, ServiceNow upgrades and release management
Excellent customer service and independent problem-solving capability
Ability to multitask and manage multiple priorities in fast-paced environments
Strong communication and documentation skills
Ability to learn, adapt, and incorporate mentoring guidance
Experience working in Agile/Scrum environments
Must be a U.S. Citizen living in the United States. Dual Citizenship prohibited
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Preferred
Minimum two (2) ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, ITOM, CSM, SecOps)
Experience deploying, configuring, or supporting ServiceNow environments for Cloud Service Providers (CSPs) or Managed Service Providers (MSPs)
Background supporting multi-tenant or customer-segmented ServiceNow implementations for cloud-based service operations
Benefits
Medical
Dental
Vision
Life & Disability
Unlimited PEO
Employee funded 401k plan
Company
Knox Systems, Inc.
FedRAMP in 90 Days for 90% less.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$6.5MKey Investors
Felicis
2025-07-10Seed· $6.5M
Leadership Team
Irina Denisenko
Chief Executive Officer
Shira Rubinoff
Strategic Advisor
Recent News
Company data provided by crunchbase